Jessica Hoffman
Port Huron
Summary
Dynamic customer support professional with a proven track record at Towbook Software, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through effective teamwork and attention to detail. Adaptable and dependable, skilled in managing multiple tasks while maintaining a positive attitude in fast-paced environments. Proficient in utilizing software applications for efficient operations.
Overview
2026
2026
years of professional experience
Work History
Customer Support / Billing
Towbook Software
11.2018 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered incoming phone calls to troubleshoot software
- Answered incoming chats/emails
- Signed customers up for subscriptions
- Worked remotely (hybrid)
- Sending past due reminders via email and curtsey calls regarding past due payments
- Updating payment information using Braintree PayPal
- Made spreadsheets using Microsoft excel
- On call customer support overnight
Receptionist
McLaren Port Huron Pulmonary
2016 - 11.2018
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Supported company correspondence by drafting and distributing memos and emails.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Improved workflow by introducing more efficient document handling and organization practices.
- Improved data privacy compliance with meticulous management of sensitive information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled patient appointments and coordinated physician calendars efficiently.
- Maintained organized records of patient information and confidential documents.
- Provided excellent customer service to patients, addressing concerns promptly.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Collaborated with healthcare team members to improve patient flow processes.
- Trained new staff on reception protocols and office procedures effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Insurance verification
- Scheduling Specialty test and setting up medical equipment appointments
- Insurance authorizations
Receptionist
Physicians Healthcare Network
01.2006 - 2016
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled patient appointments and coordinated physician calendars efficiently.
- Maintained organized records of patient information and confidential documents.
- Assisted in managing office supplies and ensuring inventory levels were maintained.
- Provided excellent customer service to patients, addressing concerns promptly.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Collaborated with healthcare team members to improve patient flow processes.
- Trained new staff on reception protocols and office procedures effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
High School Diploma - General Studies
Port Huron High School
Port Huron, MI05.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Customer Support / Billing
Towbook Software
11.2018 - 10.2025
Receptionist
Physicians Healthcare Network
01.2006 - 2016
Receptionist
McLaren Port Huron Pulmonary
2016 - 11.2018
High School Diploma - General Studies
Port Huron High School