Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hoffmann

Green Bay,WI

Summary

Dynamic and results-driven professional with extensive experience in the restaurant/customer service industry, excelling in guest relations and complaint handling. Proven track record in team management and training, enhancing service quality and customer satisfaction. Adept at inventory monitoring and payment processing, fostering strong relationships that drive repeat business and loyalty.

Overview

26
26
years of professional experience

Work History

Food Service/Senior Guest Service Associate

Kwik Trip
09.2024 - Current
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Assisted in resolving customer inquiries and complaints efficiently.
  • Maintained cleanliness and organization of the store environment.
  • Operated cash register, processing transactions accurately and promptly.
  • Educated customers on store promotions and product offerings effectively.

Server

Narrow Bridge
09.2020 - 08.2023
  • Delivered exceptional customer service in high-pressure environments to enhance guest satisfaction.
  • Collaborated with kitchen staff to streamline order delivery, improving overall workflow efficiency.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance dining experience for guests.
  • Resolved customer complaints effectively, maintaining a positive dining atmosphere and loyalty.
  • Implemented process improvements that reduced wait times and increased table turnover rates.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server Manager

The Pasta Shoppe
07.2017 - 09.2020
  • Assisted in menu planning and development based on customer preferences and trends.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Optimized server configurations for improved performance, reliability, and cost efficiency.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Enforced compliance with uniform and personal presentation standards.
  • Streamlined processes through automation of routine tasks, increasing overall productivity.
  • Ensured data security by implementing robust backup strategies and disaster recovery plans.
  • Initiated proactive monitoring strategy, significantly reducing downtime and improving user experience.
  • Achieved significant cost savings by negotiating with vendors for better rates on hardware and software.
  • Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
  • Led evaluation and integration of virtualization technologies, increasing resource efficiency and flexibility.
  • Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
  • Ensured high availability of services to users by meticulously planning and executing server maintenance schedules.
  • Coordinated with stakeholders to understand business needs, aligning server management strategies with organizational goals.
  • Reduced server response times by optimizing system configurations and load balancing.
  • Managed daily server backups to ensure data integrity, leading to significant reduction in data loss incidents.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Facilitated communication between front-of-house and kitchen staff to streamline operations.
  • Monitored performance metrics to identify areas for improvement in service quality.
  • Coordinated team schedules to maintain adequate coverage during peak service hours.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Trained and supervised staff on best practices for food safety and customer interaction.
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Server Manager

No No's Supper Club
06.1999 - 07.2017
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and supervised staff on best practices for food safety and customer interaction.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Coordinated team schedules to maintain adequate coverage during peak service hours.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Monitored performance metrics to identify areas for improvement in service quality.
  • Facilitated communication between front-of-house and kitchen staff to streamline operations.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.

Floral Designer

Bit's-N-Pieces Floral
08.1999 - 06.2013
  • Designed custom floral arrangements for diverse events, enhancing aesthetic appeal.
  • Collaborated with clients to understand design preferences and event themes.
  • Managed inventory of flowers and supplies, ensuring freshness and availability.
  • Trained junior designers on techniques and best practices in floral design.

Education

High School Diploma -

West Bend East High School
West Bend, WI
06.1997

Skills

  • Exceptional communication
  • Team management
  • Reservation management
  • Strong leadership
  • Customer service
  • Detail-oriented
  • Issue resolution
  • Inventory monitoring
  • Financial transactions
  • Food and beverage area setup
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Training and mentoring
  • Professional demeanor

Timeline

Food Service/Senior Guest Service Associate

Kwik Trip
09.2024 - Current

Server

Narrow Bridge
09.2020 - 08.2023

Server Manager

The Pasta Shoppe
07.2017 - 09.2020

Floral Designer

Bit's-N-Pieces Floral
08.1999 - 06.2013

Server Manager

No No's Supper Club
06.1999 - 07.2017

High School Diploma -

West Bend East High School

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