Jessica Hogberg
Myersville,MD
Summary
Tenured Shift Supervisor with a proven track record at Starbucks, specializing in complex problem-solving, partner development and customer connection. Expert in enhancing customer satisfaction and streamlining operations, leading to significant business growth in multiple markets. Skilled in training and mentoring, with a keen focus on maintaining high-quality standards and optimizing team performance.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2011 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FLPublic Relations
Florida International University
Miami, FLSkills
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Complex Problem-Solving
- Priority management
- Expectation setting
- Inventory Oversight
- Policy Enforcement
- Staff Development
Accomplishments
- Partner of the Quarter 2019 and 2024
- Coffee Master
Timeline
Shift Supervisor
Starbucks
05.2011 - Current
High School Diploma -
Deerfield Beach High School
Public Relations
Florida International University