Jessica Hogg
Fort Collins
Summary
Adept in customer relations and cash handling. Excelled in creating trust through exceptional service, enhancing customer retention. Proven dependable, managing high-volume transactions with precision. Leveraged problem-solving to improve operational efficiency, embodying respect and compassion in all interactions.
Overview
16
16
years of professional experience
Work History
Caregiver
Mary McKinnon
08.2008 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
Bud Tender
Herb’s Medicinals
01.2012 - 04.2015
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed high volume of cash daily
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Cashier
Sunflower Farmers Market
10.2008 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Bachelor of Science - Microbiology
University of Northern Colorado
Greeley, COSkills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Dependable and Responsible
- Money Handling
- Cash Register Operation
- Customer Relations
Timeline
Bud Tender
Herb’s Medicinals
01.2012 - 04.2015
Cashier
Sunflower Farmers Market
10.2008 - 01.2011
Caregiver
Mary McKinnon
08.2008 - Current
Bachelor of Science - Microbiology
University of Northern Colorado
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