Eager to use my experience in communication and customer service to have positive interactions, listen to individual needs, and create a superior cast experience. Committed to partnering with and providing support to all lines of business. Motivated to leverage my passion for helping others, sharing my knowledge, and working with my team members to exceed expectations and create memories.
Train new cast members on ride operation procedures, and provide feedback and assessments. Operate sophisticated ride systems, and ensure adherence to safety guidelines and standards, all while fostering a safe environment for Cast and Guests and creating magical a experience. Deliver spiels of varying lengths in front of large groups.
Supported the store manager in all aspects of the store. Assisted in the achievement of sales goals, five-star customer service, and profitability goals through program execution and foundational excellence. Adhered to all standard operating procedures to ensure flawless execution of core processes and programs including accurate receiving, inventory tracking and welcome desk procedures.
Duties consisted of hiring and training new Bear Builders, opening and closing the store on a regular basis, ensuring proper guest communications and transactions, managing payroll and timekeeping issues, maintaining merchandise, successfully marketing current promotions and campaigns, and ensuring our team delivered a one-of-a-kind experience to our guests.
Went above and beyond to relate to customers, understand their needs, and ensure they had the necessary knowledge to make an informed decision. Consistently worked efficiently with a positive attitude to deliver exceptional service.