Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Jessica Hojsan

Orlando,FL

Summary

Eager to use my experience in communication and customer service to have positive interactions, listen to individual needs, and create a superior cast experience. Committed to partnering with and providing support to all lines of business. Motivated to leverage my passion for helping others, sharing my knowledge, and working with my team members to exceed expectations and create memories.

Overview

9
9
years of professional experience

Work History

Attractions Cast Member/Trainer

Walt Disney World Resort
Lake Buena Vista, FL
07.2022 - Current

Train new cast members on ride operation procedures, and provide feedback and assessments. Operate sophisticated ride systems, and ensure adherence to safety guidelines and standards, all while fostering a safe environment for Cast and Guests and creating magical a experience. Deliver spiels of varying lengths in front of large groups.

Operations Supervisor

David's Bridal
Evergreen Park, IL
01.2022 - 07.2022

Supported the store manager in all aspects of the store. Assisted in the achievement of sales goals, five-star customer service, and profitability goals through program execution and foundational excellence. Adhered to all standard operating procedures to ensure flawless execution of core processes and programs including accurate receiving, inventory tracking and welcome desk procedures.

Assistant Manager

Build-A-Bear Workshop
Rosemont, IL
09.2016 - 01.2022

Duties consisted of hiring and training new Bear Builders, opening and closing the store on a regular basis, ensuring proper guest communications and transactions, managing payroll and timekeeping issues, maintaining merchandise, successfully marketing current promotions and campaigns, and ensuring our team delivered a one-of-a-kind experience to our guests.

Frontline Co-Worker/Customer Service

IKEA
Schaumburg, IL
02.2016 - 09.2016

Went above and beyond to relate to customers, understand their needs, and ensure they had the necessary knowledge to make an informed decision. Consistently worked efficiently with a positive attitude to deliver exceptional service.

Education

High School Diploma -

Mundelein High School
Mundelein, IL
05-2015

Skills

  • Flexible
  • Adaptable
  • Creative
  • Approachable
  • Energetic
  • Detailed
  • Outstanding interpersonal skills
  • Dedicated team member
  • Conflict resolution
  • Performance under pressure

Accomplishments

  • Hired as the Stage Manager of the show Language of Angels at Harper College. Coordinated with multiple departments within the theatre company to ensure the director’s vision was thoroughly implemented and the show was successful.
  • Held the position of Assistant Stage Manager in2017 for the musical Hair at Harper College. Used creative expertise to collaborate with the crew and director to ensure an exceptional final product

LANGUAGES

English | Native
Polish | Advanced

Timeline

Attractions Cast Member/Trainer

Walt Disney World Resort
07.2022 - Current

Operations Supervisor

David's Bridal
01.2022 - 07.2022

Assistant Manager

Build-A-Bear Workshop
09.2016 - 01.2022

Frontline Co-Worker/Customer Service

IKEA
02.2016 - 09.2016

High School Diploma -

Mundelein High School
Jessica Hojsan