Jessica Holcomb
San Antonio,TX
Summary
Highly organized and dependable professional with a strong background in administrative support, student health services, and customer-facing roles. Proven ability to manage office operations, maintain accurate records, and communicate effectively with students, staff, and parents. Experience in school clinic settings has fostered a strong understanding of student needs, confidentiality protocols, and multitasking in a fast-paced educational environment. Known for a calm, professional demeanor, attention to detail, and a commitment to supporting school staff and creating a welcoming, efficient environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Northside Independent Sch District
03.2023 - Current
- Sanitized, restocked, and organized clinic and medical equipment.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Maintained and updated office records, both digital and physical.
Summer School Office Clerk
Northside Independent Sch District
06.2024 - 06.2024
- Enhanced communication between staff and parents by effectively managing phone calls.
- Aided in maintaining a safe campus by monitoring visitor access points and ensuring proper sign-in procedures were followed.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
- Regularly updated student contact information allowing for efficient communication with families.
Assistant Manager
Dunkin' Brands
10.2022 - 01.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Oversaw food preparation and monitored safety protocols.
Crew Member
Dunkin' Brands
06.2022 - 10.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Worked front counter, drive-thru and other areas.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Delivery Driver
DoorDash
06.2020 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
No Degree - Certified Nursing Assistant
San Juan College
Farmington, NM06.2010
GED -
New Mexico High School
Farmington, NM05.2006
Skills
- Staff Management
- Customer Service and Satisfaction
- Scheduling
- Records Organization and Management
- Cash Management
- Time management
- Health Records Management
- Medication Administration
- Organizational skills
- Customer service
- Phone etiquette
Accomplishments
- Promoted to Shift Lead after 1 month.
- Promoted to Assistant Manager after 3 months.
- Employee of the month my 1st month of hire.
Certification
- Sexual Harassment Prevention for Managers Training - Issued: 11/01/2022
- Food Handlers Essentials Course- Issued: 09/20/2022
- CPR/AED Certified, Valid Through 04/2025
- Certified Vision and Hearing K-12 Screener, Valid Through 05/2028
- Audiometric Certified, Valid Through 05/2028
- Seizure Training For School Personal
- Stop The Bleed Course
Timeline
Summer School Office Clerk
Northside Independent Sch District
06.2024 - 06.2024
Clinical Assistant
Northside Independent Sch District
03.2023 - Current
Assistant Manager
Dunkin' Brands
10.2022 - 01.2023
Crew Member
Dunkin' Brands
06.2022 - 10.2022
Delivery Driver
DoorDash
06.2020 - 06.2022
No Degree - Certified Nursing Assistant
San Juan College
GED -
New Mexico High School
Similar Profiles
Gabriel SanchezGabriel Sanchez
Swim Instructor at Northside Independent Sch DistrictSwim Instructor at Northside Independent Sch District
Marcella GutierrezMarcella Gutierrez
Project Acorn Sponsor at Northside Independent Sch DistrictProject Acorn Sponsor at Northside Independent Sch District
Mia VillanuevaMia Villanueva
Special Education Teacher at Northside Independent Sch DistrictSpecial Education Teacher at Northside Independent Sch District
JAH RUIZJAH RUIZ
Home Maintenance Tech at Self-employeed ContractorHome Maintenance Tech at Self-employeed Contractor
TABITHA BARBERTABITHA BARBER
Cost Accountant II at Park USA/Northwest Pipe CompanyCost Accountant II at Park USA/Northwest Pipe Company