Jessica Holden
Warren
Summary
Experienced with property valuation, market analysis, and report preparation. Utilizes analytical skills and industry knowledge to deliver accurate property assessments. Strong knowledge and understanding of assessment administration, state laws, local ordinances, appraisal standards, and general mass appraisal practices. Effective in communications and interactions with members of the public, local officials, department heads, business owners and contractors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Appraiser I
Charter Township of Clinton Assessing Department
01.2019 - Current
- Prepare and analyze residential land studies, determining applicable land value changes
- Prepare and analyze residential ECF studies, determining and entering the proper values
- Organize and oversee the annual summer canvass program in order to verify accurate records in compliance with State Tax Commission standards and guidelines, update property records based upon findings
- Supervise and train seasonal staff members, act as liaison to the public addressing any questions or concerns regarding the summer canvass program or general assessment practices
- Review and process all denials of Principal Residence Exemptions initiated by the local unit or the Michigan Department of Treasury, as well as late filings of the Principal Residence Exemption for prior years.
- Represent the township in residential small claims appeals filed with the Michigan Tax Tribunal regarding property value disputes, Principal Residence Exemptions, Veterans Exemptions, and exemptions for non-profit religious, educational, and charitable institutions.
- Provide information to property owners regarding land divisions or combinations, explaining the application process, requirements of the land division act, as well as potential issues that may arise
- Review legal descriptions for accuracy when disputed by property owners, title companies, appraisers or other parties
- Conduct thorough property inspections for accurate data collection and assessment of property conditions
- Update property records and valuations as necessary, utilizing industry standard manuals, software and practices
- Serve as liaison to the Board of Review
- Assist in the processing of Personal Property Statements and exemptions
- Develop strong relationships with department heads, local government officials, and township employees in order to provide or obtain information utilized in departmental and township operations
- Assist in the preparation of various reports, projects and mailings
- Assist staff members with questions regarding transfer of ownership guidelines and various exemptions
- Effectively assist and communicate with members of the public regarding matters involving property assessments, exemptions, and methodology used in determining value
Appraisal Technician
Charter Township of Clinton Assessing Department
06.2017 - 01.2019
- Reviewed Property Transfer Affidavits and deeds, updating ownership records and sale information as indicated
- Reviewed and processed Principle Residence Exemption Affidavits, as well as Request to Rescind Principle Residence Exemption Affidavits
- Assisted in the organization of the summer canvass program
- Completed re-inspections of properties and property improvements during the summer canvass to ensure accurate record keeping
- Assisted in the Personal Property Canvass, ensuring up to date records of businesses within the township
- Assisted appraisers during field inspections when necessary
- Updated property sketches when required
- Communicated effectively with the public, educating property owners on general assessment practices and legal requirements
Appraisal Clerk
Charter Township of Clinton Assessing Department
01.2017 - 06.2017
- Reviewed and processed Property Transfer Affidavits, updating sale and ownership records in accordance with state law
- Reviewed and processed Principal Residence Exemptions and Request to Rescind Principal Residence Exemptions, ensuring proper criteria was met
- Ensured customer satisfaction by promptly answering inquiries and providing accurate information regarding property assessments, taxation, transfers of ownership and exemptions.
- Assisted staff members with special projects when necessary
Office Clerk II
Charter Twp. of Clinton Building Department
09.2015 - 01.2017
- Processed applications for various building, electrical, mechanical, and plumbing permits
- Processed and followed up on various ordinance enforcement complaints
- Responded to FOIA requests
- Provided information to the public regarding permit requirements, ordinance complaints, and general departmental information
- Maintained composure in stressful situations and continued to provide helpful and respectful services to members of the public
Office Clerk II
Charter Township of Clinton Board of Trustees
03.2011 - 09.2015
- Provided administrative support to the township Supervisor, township Clerk and four township Trustees, facilitating requests for information and preparation of reports, correspondence and various documents
- Managed incoming calls and correspondence professionally, ensuring timely responses to members of the community, public figures, business leaders and department heads
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets
- Assisted in the organization, planning and production of annual events, including the Festival of the Senses and the Clinton Township Fireworks Spectacular
- Assisted with the preparation and execution of local and general elections
- Processed passport applications
Office Aide
Charter Township of Clinton Senior Center
04.2009 - 03.2011
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction
- Created various flyers, newsletters, memos, reports and documents for internal use and promotional purposes
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed
- Assisted in the coordination and scheduling of meetings, appointments and special events
- Created and maintained an up-to-date contact list of clients, vendors, and business partners, enabling easy communication with essential contacts.
Receptionist
Perspectives of Troy P.C.
02.2008 - 03.2011
- Answered incoming calls from current and potential patients, demonstrating compassion and patience during the scheduling and patient intake process
- Handled sensitive information with discretion while maintaining strict confidentiality standards in accordance with HIPAA
- Demonstrated strong multitasking abilities while managing numerous schedules and tasks simultaneously
- Communicated effectively with clients and insurance companies
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
Education
No Degree - English Literature
Macomb Community College
Warren, MIHigh School Diploma -
Lincoln High School
Warren, MI05-2001
Skills
- Client communication
- Professional ethics
- Income approach
- Data collection
- Attention to detail
- Data analysis
- Problem-solving
- Time management
- Multitasking skills
- Problem-solving abilities
- Excellent communication
- Organizational skills
Affiliations
- Michigan Assessors Association
Certification
- Michigan Master Assessing Officer (MMAO)
- Michigan Certified Personal Property Examiner (MCPPE)
Timeline
Property Appraiser I
Charter Township of Clinton Assessing Department
01.2019 - Current
Appraisal Technician
Charter Township of Clinton Assessing Department
06.2017 - 01.2019
Appraisal Clerk
Charter Township of Clinton Assessing Department
01.2017 - 06.2017
Office Clerk II
Charter Twp. of Clinton Building Department
09.2015 - 01.2017
Office Clerk II
Charter Township of Clinton Board of Trustees
03.2011 - 09.2015
Office Aide
Charter Township of Clinton Senior Center
04.2009 - 03.2011
Receptionist
Perspectives of Troy P.C.
02.2008 - 03.2011
No Degree - English Literature
Macomb Community College
High School Diploma -
Lincoln High School
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