Jessica Holland
DeSoto,TX
Summary
Experienced Residential Senior property manager with 8+ years of experience working multifamily management. Successful at raising occupancy rates, lowering delinquency by securing long-term tenants. Seeking an opportunity to apply diverse management skills to a company.
Overview
12
12
years of professional experience
Work History
Senior Multi-Site Property Manager (LITHC)
Plano Housing Family LLP
03.2023 - 08.2023
- Managed day-to-day operations for an 144 unit rental property and 2nd property 40 gated townhomes.
- Used TIC to determine rates for tenants annually, resulting in 0 missed re-certification reviews. Keeping CMC updated.
- Build Rapport with Housing programs worked with HUD, Section 8, Completing relocation packets and housing vouchers.
- Managed accounts payable and expenses through Voyager 7s and Nexus, increasing efficiency. Maintaining Delinquency.
- Ensure that property and lease files are properly maintained and kept in Compliance kept up to date.
- Managed banking reconciliations and monthly balance sheet statements. Completing Soft close outs and Close outs for the month.
- Handled operational oversight for 2 properties, setting budgets and supervising office staff.
- Communicated with maintenance staff effectively, allowing for 90% completion of work requests within 48 hours.
Senior Property Manager (LIHTC)
Latter & Blum Property Management
02.2022 - 03.2023
- Oversaw a portfolio of 452 units Phase 1 & Phase 2.
- Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables
- Initiated 3 major improvement projects, including demo renovation and gym installation, increasing occupancy to 94% in 2022.
- Used TIC to determine rates for tenants annually, resulting in 0 missed re-certification reviews. Keeping CMC updated.
- Build Rapport with Housing programs worked with HUD, Section 8, Completing relocation packets and housing vouchers.
- Reviewing and submitting invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
- Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements
Community Manager
BG Multifamily
12.2020 - 05.2021
- Managed a portfolio of 467 residential units, facilitating efficient operations. Maintained accurate property records with Yardi Voyager that led to a 21% improvement in data accuracy.
- Created events for tenants, including Halloween movie night, raffles, and a community BBQ, Community calendars decreasing tenant loss by 6%.
- Utilizing Accounts payable Nexus to code and enter financials weekly. Staying in within budgets and completing close outs at the end of the months and following up on all Delinquency.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Performed property inspections 2 times per month, checking for routine maintenance requirements and scheduling with contractors when necessary.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Community Manager
BGSF
05.2018 - 06.2020
- Managed a portfolio of 367 residential units, facilitating efficient operations. Maintained accurate property records with Yardi Voyager that led to a 21% improvement in data accuracy.
- Utilizing Accounts payable System to code and enter financials weekly. Staying in within budgets and completing close outs at the end of the months and following up on all Delinquency.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Performed property inspections, checking for routine maintenance requirements and scheduling with contractors when necessary.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Executive Administrative Assistant
The Art Institute Of Dallas
02.2015 - 11.2015
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Assistant Property Manager/Accounting Bookkeeper
Pacific Team Property Management
12.2011 - 12.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
Education
Bachelor of Science - Legal Studies
Southern New Hampshire University
Hooksett, NH12.2024
High School Diploma -
Alger Preparatory Academy
Bellingham, WA06.2009
Skills
- AppFolio, LeaseEagle, YARDI, Amsi, Knock, Realpage, Voyager 7s, Resman, Nexus, Salesforce, Tenant Cloud
- Affordable Housing Programs Knowledge, TDHCA, CMC, REAC Inspections
- Leadership, People Management
- Multi-Family Property Management
- Microsoft Office Programs
- TDHCA, CMC, REAC Inspections
- Accounts Payable and Accounts Receivable
- Account Reconciliation, Report Preparation
Timeline
Senior Multi-Site Property Manager (LITHC)
Plano Housing Family LLP
03.2023 - 08.2023
Senior Property Manager (LIHTC)
Latter & Blum Property Management
02.2022 - 03.2023
Community Manager
BG Multifamily
12.2020 - 05.2021
Community Manager
BGSF
05.2018 - 06.2020
Executive Administrative Assistant
The Art Institute Of Dallas
02.2015 - 11.2015
Assistant Property Manager/Accounting Bookkeeper
Pacific Team Property Management
12.2011 - 12.2012
Bachelor of Science - Legal Studies
Southern New Hampshire University
High School Diploma -
Alger Preparatory Academy
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