Jessica Holland
Michigan City,IN
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Jiffy Lube
06.2019 - Current
- Oversaw operations and profitability for a service center, managing staff and finances, while ensuring compliance with safety regulations.
- Led a team to enhance customer service, resulting in a 20% increase in customer retention.
- Implemented inventory control measures that improved operational efficiency by 15%.
- Implemented training programs enhancing team performance and operational efficiency.
- Led regular staff meetings fostering communication, addressing concerns, and sharing best practices.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed training programs to enhance team performance and customer service skills.
Sales Floor Manager
Calvin Klein
01.2015 - 07.2021
- Ensured adherence to brand standards and visual merchandising, enhancing customer engagement and satisfaction
- Led daily sales team operations, ensuring optimal product presentation and customer engagement.
- Managed inventory levels, minimizing stock discrepancies through diligent oversight and reporting.
- Trained and mentored staff on company policies and best practices, fostering a positive team environment, and improving overall performance.
- Fostered a high-energy team environment, promoting collaboration and achieving sales goals.
- Implemented process improvements that streamlined workflows and enhanced overall store efficiency.
- Recruited, hired, and trained team of 35 salespeople.
Education
Bachelor's of Arts and Sciences - Business
Indiana University East
Richmond, INAssociate - Human Services
Oakland City University
Oakland City, INSkills
- Experience with SAP systems
- Employee training
- Team development
- Experience with Workday
- Inventory tracking
- Effective leadership
- Employee training facilitation
- Strong verbal and written communication
- Mediation and negotiation skills
- Continuous process evaluation
- Inventory Management
- Customer engagement
- Data-driven decision making
- Food safety compliance
- Team leadership
- Strategic issue identification
- Adaptability to change
- Operational planning
- Employee performance evaluation
- Process optimization
- Workplace safety adherence
- Quality assurance management
- Client relationship management
- Regulatory adherence in sanitation
Accomplishments
- Supervised team of 20 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
- Driver's License
- ASE Automobile Service Consultant Certification
- ASE Certification
Languages
English
Native or Bilingual
Timeline
General Manager (GM)
Jiffy Lube
06.2019 - Current
Sales Floor Manager
Calvin Klein
01.2015 - 07.2021
Bachelor's of Arts and Sciences - Business
Indiana University East
Associate - Human Services
Oakland City University