Jessica Holmberg
Bellvue,NE
Summary
Dynamic and detail-oriented professional with a proven track record at Covetrus, excelling in order fulfillment and quality control. Recognized for consistently exceeding productivity targets while ensuring workplace safety. Strong team collaborator with exceptional problem-solving skills, dedicated to enhancing operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Covetrus
05.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
Bakery Associate
Walmart
09.2022 - 05.2024
- Maintained cleanliness and organization in bakery area to ensure food safety compliance.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Monitored inventory levels, restocked supplies, and minimized waste through effective management practices.
- Trained new associates on bakery operations and best practices for customer engagement.
- Ensured quality control by inspecting baked goods for freshness and adherence to standards.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
Guest Advisor
Petco
05.2018 - 09.2022
- Collaborated with team members to maintain store cleanliness and organization standards.
- Educated customers on promotions and loyalty programs, increasing customer engagement.
- Resolved customer complaints effectively, contributing to improved satisfaction levels.
- Supported inventory management by restocking shelves and conducting regular counts.
- Trained new staff on operational procedures and customer service best practices.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Ensured compliance with health and safety regulations as well as company policies at all times.
- Enhanced guest experience by providing personalized recommendations and tailored advice on products and services.
- Kept accounts in balance and ran daily reports to verify totals.
Crew Member
Wendys Fast Food
11.2017 - 05.2018
- Maintained cleanliness and organization of workspaces, contributing to overall operational efficiency.
- Collaborated with team members to manage high-volume orders during peak hours, enhancing workflow efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Retail Sales Associate
Pump and Pantry
06.2015 - 11.2015
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Guest Experience Specialist
Petco
05.2014 - 05.2015
- Assisted guests with inquiries to enhance overall satisfaction and experience.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Followed health and safety protocols to ensure a clean and safe shopping environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Bellevue East
Bellevue, NE05-2014
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Warehouse safety
- Order fulfillment
- Workplace cleanliness
- Quality control
- Time management
- Basic math
- Punctual and dependable
- Cleaning and organizing
Timeline
Warehouse Associate
Covetrus
05.2024 - Current
Bakery Associate
Walmart
09.2022 - 05.2024
Guest Advisor
Petco
05.2018 - 09.2022
Crew Member
Wendys Fast Food
11.2017 - 05.2018
Retail Sales Associate
Pump and Pantry
06.2015 - 11.2015
Guest Experience Specialist
Petco
05.2014 - 05.2015
High School Diploma -
Bellevue East