Jessica Holmes
St Louis,MO
Summary
Accomplished Finance Director at Larry Miller Pontiac Buick Cadillac, adept in KPI tracking and organizational skills, significantly enhanced financial reporting and risk mitigation. Spearheaded process improvements, achieving operational growth. Excelled in audit coordination and financial forecasting, demonstrating a results-driven approach with a knack for business process improvement. Motivated Director of Finance promoting more than 10 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. Action-oriented individual with experience tracking actual business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills.
Overview
21
21
years of professional experience
Work History
Clinical Manager
Essilor Luxottica
10.2018 - 05.2023
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Managed daily operations of 800-person clinic supporting approximately 96 patients per week.
- Monitored all phone calls and scheduled appointments.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Reviewed operational policies and recommended solutions and change to medical director.
- Regularly evaluated employee performance and provided feedback.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Handled job duties for staff members which were unavailable or out of office.
Clinical Liason
Essilor Luxottica
10.2018 - 05.2023
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Educated health care professionals on ways to humanize patients' experiences.
- Collected data about patient care problems and prepared reports.
- Responded to and investigated complaints and concerns of patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Taught patients and families to use at-home medical equipment.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
Finance Director
Larry Miller Pontiac Buick Cadillac
11.2005 - 11.2009
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Developed strategic plans for day-to-day financial operations.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
- Complied with established internal controls and policies.
- Designed and maintained financial models to identify and measure risks.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created financial dashboards to provide insights into key performance indicators.
- Supported financial director with special projects and additional job duties.
Certified Photo Technician/Customer Service
Qualex Photo
03.2002 - 09.2003
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Utilized [Software]to perform photo editing, retouching and restoration.
- Developed and processed film and picture CDs and restored photos using [Software].
- Handle customer service at a top notch tier
- First point of contact for resolving any customer complaints or issues regarding their orders.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Displayed originality while utilizing qualex to help customers create unique photo products.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Followed lean manufacturing techniques to improve photographic processing efficiency.
- Developed film and produced prints according to customer specifications.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Provided high level of assistance to customers regarding special photo projects.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Updated tags, displays and signage for special promotions.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Handled negative and photo processing, typically exceeding 800 prints per week.
Education
Bachelor of Science - Business And Managerial Economics
University Of Texas At San Antonio
San AntonioAssociate of Science - Accounting And Finance
College of Southern Idaho
Twin Falls, IdahoAssociate of Science - Accounting And Business Management
Southwestern Illinois College
Belleville, ILGED -
San Antonio Independent School District
San Antonio, TXSkills
- KPI Tracking
- Account Analysis
- General ledger accounting
- Technology-savvy
- Audit Coordination
- Risk Mitigation
- Financial Forecasting
- Investment Management
- Financial reporting and analysis
- Organizational Skills
- Profitability analysis
- Business process improvement
- Medical Billing
- Regulatory Compliance
- Training and mentoring
- Meeting participation
- Accounting proficiency
- HIPAA Compliance
- Patient Care
- Effective Communication
- Patient Engagement
- Supervisory Experience
- Patient service
- Patient Flow
- Clinical education
- Developing training programs
- Patient Relations
- Marketing
- Emergency situational awareness
- Team Meetings
- Recruitment and retention
- Employee issue resolution
- Resource Management
- Patient Health Education
- Appointment Scheduling
- Direct Patient Care
- Quality Control
- Revenue Cycle Management
- Human Resources
- Team Management
- Clinical Documentation
- Insurance Verification
Timeline
Clinical Manager
Essilor Luxottica
10.2018 - 05.2023
Clinical Liason
Essilor Luxottica
10.2018 - 05.2023
Finance Director
Larry Miller Pontiac Buick Cadillac
11.2005 - 11.2009
Certified Photo Technician/Customer Service
Qualex Photo
03.2002 - 09.2003
Bachelor of Science - Business And Managerial Economics
University Of Texas At San Antonio
Associate of Science - Accounting And Finance
College of Southern Idaho
Associate of Science - Accounting And Business Management
Southwestern Illinois College
GED -
San Antonio Independent School District