Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Volunteer Experience
Generic

Jessica Holness

Brooklyn,NY

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.



Overview

10
10
years of professional experience
1
1
Certificate

Work History

Executive Assistant, GYN

Mount Sinai West
03.2021 - Current
  • Responsibilities include overall support to Chair of OB/GYN department and Administrative Director as related to day-to-day operations of department or office
  • Coordinates administrative activities for clinical, administrative, and academic department or departments for which Chair and Administrator are responsible
  • Coordinate meetings/appointments, travel arrangements and maintain Chair’s and Administrative Director’s calendar
  • Ensure adequate restocking of supplies for department, take inventory or examine merchandise to identify items to be reordered or replenished
  • Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Organize and coordinate conferences and monthly meetings
  • Process travel expenses and reimbursements for executive team and senior management group
  • Facilitate training and onboarding for incoming office staff
  • Use advanced software, Microsoft Office & Adobe, to prepare documents, reports, and presentations
  • Support business and hospitality needs of corporate partners and staff during meetings and company events
  • Transcribe meeting minutes to support sales, business development and senior management teams
  • Manage mail and both incoming and outgoing correspondence, mail, email and faxes
  • Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Handle confidential and sensitive information with discretion and tact

Administrative Assistant

NYU School of Medicine
04.2019 - 02.2021


  • Managed calendar, made complex scheduling arrangements involving multiple parties and conferences under minimum direction
  • Setup and coordinated meetings and conferences, cancelled meetings based on knowledge of subject and attendees
  • Organized travel logistic arrangements and itineraries as needed
  • Provided back-up support for reception as needed
  • Met and greeted clients
  • Resolved non-routine situations based on established policies and procedure and referred non-solved issues and questions to appropriate party
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Secretary II Pediatric and Orthopedic

NYU Langone Orthopedic Hospital, Outpatient Therapy
10.2017 - 04.2019
  • Assisted section in completion of special reports, projects, and activities
  • Maintained workload statistics and other data for departmental records
  • Referred patient who had questions regarding insurance coverage or needs counsel on financial matters based on established criteria to Business Associate
  • Reviewed all intake-related data and materials for completeness; monitor intake work queue for timely intake completion
  • Collected and asked patients to sign patient related documents including HIPAA, MSPQ, ABN, et
  • Scan all necessary documents (insurance cards, lab requisitions, etc.) into intake system
  • Worked in Patient Care Unit that is subject to traffic and interruptions- level of activity varies depending on number of patients scheduled

FGP Secretary I Intake/Scheduler

NYU Langone Medical Center
09.2015 - 09.2017
  • Maintained physician patient schedule, patient procedure schedules and appointment calendar
  • Registered and scheduled new patient appointments; scheduled follow-up appointments when indicated
  • Obtained Insurance pre-authorizations for treatments and diagnostic procedures
  • Screened incoming calls, provided information, took messages, or redirected calls to appropriate person
  • Obtained, scanned into EHR (Electronic Health Record) (EPIC), and copied, to appropriate parties, results of laboratory tests, scans, and medical records
  • Maintained workload statistics and other data for departmental records; records statistics in established time intervals designated by supervisor
  • Referred patients who have question regarding insurance coverage or need counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi-plan determinations, all issues/questions/concerns relating to financial matters)

Medical Receptionist

Allergy and Sinus Centers
03.2013 - 09.2015
  • Maintained patients accounts by obtaining, recording, and updating personal, financial, and health insurance information in EHR (Electronic Health Record- ADVANCED MD)
  • Managed multi-line phone system and pleasantly greeted patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
  • Supported office staff and operational requirements with administrative tasks
  • Completed patient referrals to other medical specialists
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Performed various administrative tasks by filing, copying and faxing documents
  • Completed administrative patient intakes with case histories, insurance information and mandated forms
  • Prepared and processed patient referrals and transfer requests
  • Conducted patient intake interviews, recording and documenting relevant information
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Answered phone calls and messages for Multiple physicians in Allergy medical facility, scheduling appointments, and handling patient inquiries

Education

MBA - Business Administration

Mercy College
Dobbs Ferry, NY
08.2024

Bachelor of Science - Dietetics, Foods and Nutrition

Lehman College
Bronx, NY
08.2023

Skills

  • Alpha Sigma Lambda Honor Society 2023
  • Executive Support
  • Interpersonal Communications
  • Meeting Agendas and Minutes
  • Office Supplies and Inventory
  • Administrative Support Specialist
  • Microsoft Office, EPIC
  • Executive Travel
  • Developing Agendas
  • Logistics and Schedule Management
  • Office Administration
  • Information Confidentiality

Certification

ServSafe Food Protection Manager Certification, Expiration Date: 4/12/2027

Affiliations

Alpha Sigma Lambda Honor Society 2023

Languages

Spanish
Limited Working

Timeline

Executive Assistant, GYN

Mount Sinai West
03.2021 - Current

Administrative Assistant

NYU School of Medicine
04.2019 - 02.2021

Secretary II Pediatric and Orthopedic

NYU Langone Orthopedic Hospital, Outpatient Therapy
10.2017 - 04.2019

FGP Secretary I Intake/Scheduler

NYU Langone Medical Center
09.2015 - 09.2017

Medical Receptionist

Allergy and Sinus Centers
03.2013 - 09.2015

MBA - Business Administration

Mercy College

Bachelor of Science - Dietetics, Foods and Nutrition

Lehman College

Volunteer Experience

Student Volunteer Mount Sinai Hospital 

  • Observed Dietitians in real-life professional setting where clinical nutrition services are provided on inpatient basis
  • Viewed interactions of Dietitians with other providers- attendings, fellows, residents, and pharmacists – who are part of interdisciplinary team providing direct patient care services
  • Learned different types of medical nutrition therapy-based diet services related to individual patient diagnoses
  • Observed dietitian completing assessments with new admissions and follow up patients and administering individualized medical nutrition therapy
  • Studied how Registered Dietitian provides nutrition education to patients regarding their required diet plans while on inpatient basis and provided educational pamphlets on their specific nutritional goals when discharged
  • Through screening and assessment processes, learned how dietitian made dosage change suggestions and used lab work to make dietary recommendations to patients
  • Observed Registered Dietitian use analytical and critical thinking skills to provide most accurate PES Statement when updating notes within Hospital based patient information platform – EPIC

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Jessica Holness