Jessica Holstine
Melbourne,FL
Summary
Highly motivated and eager individual seeking to embark on a new career path in a dynamic work environment. Although I have little to no formal experience, my strong willingness to learn and adapt quickly to new challenges enables me to contribute effectively to team objectives. Committed to developing skills and gaining hands-on experience, I am a fast learner with a proactive attitude, ready to take on responsibilities and support colleagues in achieving shared goals. With over 11 years of experience in the cannabis industry, I have honed a diverse skill set encompassing leadership, problem-solving, analysis, and team collaboration. Throughout my career, I’ve been dedicated to delivering results while fostering a positive and productive work environment. My loyalty and commitment to every role I’ve held have shaped me into a highly adaptable and reliable professional, capable of thriving in dynamic, fast-paced settings. I’ve developed a deep understanding of operational efficiency, strategic planning, and cross-functional collaboration, all of which I believe can be applied to a variety of industries. My ability to analyze complex situations, identify key solutions, and drive team success positions me to make a valuable contribution to any future organization. I am eager to leverage my skills and experience in a new field and am confident that my work ethic, commitment to excellence, and collaborative nature will allow me to excel and bring value to any team.
Overview
11
11
years of professional experience
Work History
Dispensary Manager
Pure Roots
Ann Arbor, MI
06.2024 - 10.2024
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Developed relationships with cultivation providers to sustain a strong referral pipeline, as well as quality products for patients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a team of dispensary professionals, including hiring, training, and performance evaluations.
- Implemented campaigns and promotions to help with developing goods and services.
- Negotiated contracts with vendors for supplies needed in running the dispensary operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular inventory checks to monitor stock levels and identify potential shortages.
- Managed daily operations of the dispensary, including patient intake and check-out processes.
- Developed marketing campaigns aimed at increasing sales revenue from existing customers.
- Created reports summarizing sales data, inventory levels, and other key metrics.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Tracked, organized and counted stock and supplies.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Monitored financial performance of the dispensary by preparing monthly budget reports.
- Addressed operational issues promptly to minimize impact on clinic services.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Reviewed applications from prospective employees prior to hiring decisions being made.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Ensured that all safety protocols were followed during handling of medical marijuana products.
- Analyzed customer feedback surveys to determine areas needing improvement in the dispensary.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Supervised internal and external communications by answering queries and complaints.
- Provided guidance and support to employees on operational issues related to medical marijuana products.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Inspected merchandise regularly for quality assurance purposes prior to sale.
- Updated job descriptions for each position within the dispensary according to changing requirements.
- Evaluated employee performance against established targets on a quarterly basis.
- Developed strategies for improving customer service standards in the dispensary.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of all transactions related to the sale of medical marijuana products.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments to ensure smooth delivery of services across the organization.
- Trained new employees on dispensary operations and customer service best practices.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Conducted weekly meetings with team members to review goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised staff to ensure compliance with company policies and procedures.
- Assisted customers with product selection based on their individual needs and preferences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cultivation Specialist
Goldkine
Westland, Michigan
03.2024 - 06.2024
- Managed crop production operations, including planting, irrigation, and harvesting.
- Communicated regularly with management team regarding progress toward objectives set out in the cultivation plan.
- Maintained records of daily activities related to crop growth and health.
- Inspected facilities daily to comply with health, sanitation and safety standards and maintain agricultural biodiversity across farm.
- Supervised planting, thinning, weeding, harvesting, pruning, trellising operations of crops.
- Harvested plants and transplanted or potted and labeled.
- Facilitated communication between growers and other departments within the organization.
- Trained personnel on proper agricultural techniques used in crop production processes.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Felt plant's leaves and noted coloring to detect insects or diseases.
- Analyzed data from field trials to identify trends in plant performance or soil health issues.
- Monitored and evaluated pest infestations, diseases, and nutrient deficiencies.
- Supported crew members in maintaining irrigation systems.
- Investigated problems that arise during any stage of cultivation process.
- Set up and operated irrigation equipment.
- Participated in inspection, grading and post-harvest treatment of crops.
- Conducted routine preventive maintenance and troubleshooting inspections on equipment, production systems, and farming processes.
- Conducted soil and water analysis to ensure optimal growing conditions for crops.
- Conducted soil testing and analysis to determine optimal planting conditions.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Dispensary Manager
Oz Cannabis Provisioning
Ypsilanti, Michigan
04.2022 - 12.2023
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Developed relationships with distributors providers to sustain strong referral pipeline.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Implemented campaigns and promotions to help with developing goods and services.
- Negotiated contracts with vendors for supplies needed in running the dispensary operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular inventory checks to monitor stock levels and identify potential shortages.
- Managed daily operations of the dispensary, including patient intake and check-out processes.
- Created reports summarizing sales data, inventory levels, and other key metrics.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Established partnerships with local organizations to provide educational resources about cannabis use.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Reviewed applications from prospective employees prior to hiring decisions being made.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured that all safety protocols were followed during handling of medical marijuana products.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Evaluated employee performance against established targets on a quarterly basis.
- Developed strategies for improving customer service standards in the dispensary.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of all transactions related to the sale of medical marijuana products.
- Delegated work to staff, setting priorities and goals.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Trained new employees on dispensary operations and customer service best practices.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Conducted weekly meetings with team members to review goals and objectives.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Supervised staff to ensure compliance with company policies and procedures.
- Assisted customers with product selection based on their individual needs and preferences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Marijuana Cultivator Lead
Freedom Green
Kalkaska, Michigan
10.2019 - 03.2022
- Informed farmers or farm managers of crop progress.
- Harvested plants and transplanted or potted and labeled.
- Felt plant's leaves and noted coloring to detect insects or diseases.
- Assisted in the maintenance of a clean, safe and secure work environment for cultivation operations.
- Collaborated with marketing team on promotional campaigns aimed at increasing awareness about medical marijuana products.
- Evaluated new strains or varieties of cannabis for potential use in medical applications.
- Developed nutrient solutions and fertilizers for marijuana plants based on soil tests and plant requirements.
- Ensured compliance with local regulations regarding the production of medical marijuana.
- Monitor field conditions to determine crop readiness and sustainability.
- Provided daily care for cannabis plants, including watering, pruning, trimming and harvesting.
- Analyzed data from laboratory testing results to adjust nutrient mixtures or environmental controls accordingly.
- Maintained detailed logs related to harvest cycles, drying times, curing processes.
- Attended industry events or seminars in order to stay up-to-date on industry trends and best practices.
- Implemented preventative measures such as temperature control, light management and air circulation protocols to maximize crop yields.
- Regulated greenhouse conditions for indoor irrigation systems.
- Supported crew members in maintaining irrigation systems.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Participated in inspection, grading and post-harvest treatment of crops.
- Harvested fruits by hand.
- Maintained accurate records of all plant material including tracking from seed to sale.
- Cleaned work areas and maintained grounds
- Coordinated with vendors and suppliers in order to obtain necessary materials for successful cultivation operations.
- Provided training sessions for new employees on proper procedures for cultivating medical grade cannabis.
- Managed inventory levels related to cultivation supplies such as nutrients, soil amendments, grow lights, irrigation components.
- Monitored growth stages and health of marijuana plants to ensure optimal development.
- Inspected product quality prior to packaging and shipping according to established standards.
- Recorded information about pesticide use, yields or costs.
- Supervised staff during various stages of cultivation process while providing guidance where necessary.
- Utilized specialized equipment such as hydroponic systems to cultivate large numbers of marijuana plants efficiently.
- Set up and operated irrigation equipment.
- Performed regular inspections to identify pest infestations or other problems that could affect crop yield.
- Performed routine maintenance on cultivation facilities and equipment in order to maintain efficiency.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Assistant Florist
Gigi's Flowers and Gifts
Chelsea, MI
01.2014 - 09.2019
- Conducted daily inspections of refrigerators containing perishable items.
- Created window displays that showcased seasonal floral designs.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Processed payments from customers using cash registers and credit card machines.
- Assisted in training new employees on store procedures and policies.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Reconciled sales records against invoices and payment receipts at end of shift.
- Maintained a clean work environment to ensure safety standards were met.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Assisted florists in the creation of floral arrangements for customers' orders.
- Delivered completed arrangements to customers with careful handling instructions.
- Attended to requests of customers regarding flower selection and design preferences.
- Responded promptly to customer inquiries via telephone or email messages.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Stocked shelves with fresh flowers, greenery, ribbons, vases, baskets.
- Greeted customers warmly and provided excellent customer service.
- Performed daily watering and cleaning duties on all plants in stock.
- Assisted in the preparation of promotional displays for special occasions.
- Created tabletop and various other custom arrangements or pieces.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Provided information on care instructions for cut flowers and potted plants.
- Set up colorful and inspiring store displays and arrangements.
- Wrapped finished arrangements according to customer specifications.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Ensured proper labeling of all products prior to sale or delivery.
- Collaborated with other staff members to complete larger projects quickly.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Placed orders for new inventory items as needed by the shop manager.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Organized and inventoried flowers, plants, and other materials used for bouquets.
- Processed sales transactions via cash register and telephone orders.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Completed day-to-day duties accurately and efficiently.
- Ensured compliance with health and safety regulations in the workplace.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Applied Business -
Baker College
Flint, MI03-2022
High School Diploma -
East Jordan High School
East Jordan, MI05-2012
Skills
- Store maintenance
- Standard operating procedures
- Merchandising techniques
- Scheduling coordination
- Employee training
- Security protocols
Timeline
Dispensary Manager
Pure Roots
06.2024 - 10.2024
Cultivation Specialist
Goldkine
03.2024 - 06.2024
Dispensary Manager
Oz Cannabis Provisioning
04.2022 - 12.2023
Medical Marijuana Cultivator Lead
Freedom Green
10.2019 - 03.2022
Assistant Florist
Gigi's Flowers and Gifts
01.2014 - 09.2019
Associate of Applied Business -
Baker College
High School Diploma -
East Jordan High School
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