Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Holt

Fort Worth,TX

Summary

Customer Service and Marketing Specialist with extensive experience at Stewart Agencies - State Farm. Skilled in insurance policy management and claims processing, with a focus on building strong client relationships. Demonstrated ability to provide exceptional support, facilitate policy changes, and guide clients through claims efficiently. Proficient in record management, appointment coordination, and resolving complex inquiries, dedicated to enhancing client satisfaction and retention.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service and Marketing Specialist

Stewart Agencies - State Farm
HASLET, TX
02.2024 - Current
  • Processed new policy applications and updated existing documents for accuracy.
  • Facilitated premium payment processing and renewals to ensure seamless transactions.
  • Assisted clients in filing and tracking insurance claims, achieving timely resolutions.
  • Advised customers on suitable coverage options tailored to individual needs.
  • Resolved complex claims and billing disputes efficiently to maintain client satisfaction.
  • Developed strong client relationships through dedicated customer service initiatives.
  • Educated customers on relevant insurance products and services to enhance understanding.

Office Administration – Support Staff

Cooperstown Cages
Fort Worth, TX
09.2016 - 01.2024
  • Collaborated with coaching staff to develop practice schedules that maximize efficiency.
  • Facilitated communication between coaches, parents, and players regarding team goals and expectations.
  • Managed social media accounts including Facebook, Twitter, Instagram.
  • Negotiated contracts with vendors to secure necessary supplies at competitive rates.
  • Created marketing materials such as flyers and posters to promote upcoming games.
  • Organized teams, scheduled practices, and planned tournaments.
  • Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.

Customer Care Lead

OmniAmerican Bank now Southside Bank
Fort Worth, TX
02.2011 - 08.2016
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Participated in hiring interviews and selection process for new team members.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Ensured compliance with company policies and industry regulations.
  • Conducted performance reviews of call center staff and documented results.
  • Monitored calls for quality assurance purposes.
  • Resolved escalated customer complaints in a timely manner.

Education

High School Diploma -

Richland High Schoole
Richland Hills, TX
05-1995

Skills

  • Customer service and support
  • Insurance policy management
  • Claims processing
  • Problem solving
  • Premium payment processing
  • Communication skills
  • Regulatory compliance
  • Customer relationship management
  • Policy advising

Certification

  • Property and Casualty General Lines Licensed
  • Life and Health Licensed

Timeline

Customer Service and Marketing Specialist

Stewart Agencies - State Farm
02.2024 - Current

Office Administration – Support Staff

Cooperstown Cages
09.2016 - 01.2024

Customer Care Lead

OmniAmerican Bank now Southside Bank
02.2011 - 08.2016

High School Diploma -

Richland High Schoole

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