I truly enjoy hiking, camping, and just embracing nature Recently began growing my own herbs, in hopes of leading a healthier life Being creative comes naturally, painting, photography, crafting, carpentry, refurbishing, and writing Making something out of nothing
Jessica Holtz
Columbia
Summary
Dynamic professional with a proven track record at Fashion Bug, excelling in customer service and operational efficiency. Skilled in appointment scheduling and file management, I foster collaboration and enhance team performance. Recognized for implementing strategies that significantly reduced shrinkage while maintaining high standards of service quality. Driven, dependable and resourceful with 15 plus years experience in supporting the needs of customers and the corporations worked for.
Overview
22
22
years of professional experience
Work History
Secretary
Complimentary Alternative Therapies
2015.06 - Current
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in scheduling appointments and managing calendars for team members.
- Managed incoming calls, directing inquiries to appropriate personnel.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Assistant Manager
Fashion Bug
2013.01 - 2015.05
- Led team initiatives to enhance operational efficiency and streamline workflows.
- Coordinated cross-departmental projects, ensuring alignment with organizational goals.
- Oversaw daily operations, maintaining high standards of service quality and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Stay at Home Mom
My Family
2008.08 - 2013.01
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Sales Associate
Sunshine Daydream
2004.04 - 2007.08
- Drove sales initiatives by engaging customers and identifying their needs.
- Cultivated strong customer relationships to enhance loyalty and retention.
- Trained new team members on product knowledge and sales techniques.
- Implemented merchandising strategies to optimize product visibility and appeal.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Maintained store appearance and ensured compliance with company standards.
- Provided exceptional customer service, leading to positive feedback and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Belleville West Township High School
Belleville2004-06
No Degree - General Studies
SWIC
Belleville2004-08
Welding
Kaskaskia College
Centralia, IL2017-08
Skills
- Customer service
- Verbal and written communication
- Organization
- Keyboarding skills
- Appointment scheduling
- File and calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Supply ordering and restocking
- Appointment coordination
- HIPAA guideline compliance
- Cross-functional communication
- Prioritization and time management
Interests
Work Preference
Work Type
Full TimePart TimeTimeline
Secretary
Complimentary Alternative Therapies
2015.06 - Current
Assistant Manager
Fashion Bug
2013.01 - 2015.05
Stay at Home Mom
My Family
2008.08 - 2013.01
Sales Associate
Sunshine Daydream
2004.04 - 2007.08
High School Diploma -
Belleville West Township High School
No Degree - General Studies
SWIC
Welding
Kaskaskia College