Jessica Hood

2012-2015: (Commercial and Residential Cleaner);

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
• Handled equipment, chemicals, and materials properly and with caution.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.

2016-Present: (Office Admin./Site Supervisor);

• Responded to inquiries from callers seeking information.
• Created and updated records and files to maintain document compliance.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Worked with personnel and managers to meet strict timelines.
• Oversaw personnel safety and efforts at work site.
• Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Kept reception area clean and neat to give visitors positive first impression.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Organized open houses and other events to showcase available properties and generate leads.
• Conducted market research to identify trends and opportunities, helping drive strategic decision-making for the company.
• Leveraged knowledge of local real estate market conditions to provide well-informed recommendations for clients'' needs.
• Developed strong rapport with clients through active listening skills and genuine interest in their needs and preferences.
• Efficiently managed multiple priorities while maintaining attention to detail in a fast-paced environment.
• Reviewed and executed confidential documents, contracts and disclosures.