Jessica Hooker
Fredericksburg,VA
Summary
Adept at financial counseling and customer service, I significantly enhanced patient satisfaction and streamlined payment processes at MWHC. My ability to multitask and maintain HIPAA compliance, coupled with a dedication to resolving patient inquiries efficiently, positions me as a valuable asset. My tenure at Mary Washington Healthcare underscores my commitment to excellence and reliability in healthcare administration.
Overview
13
13
years of professional experience
Work History
Patient Financial Navigator
Mwhco
Fredericksburg , VA
08.2021 - 11.2024
- Assessed patient eligibility for financial assistance programs based on their income and other criteria.
- Provided guidance to patients regarding insurance coverage, payment plans, and available resources.
- Explained the various billing procedures and processes to patients.
- Identified discrepancies in patient accounts and resolved them in a timely manner.
- Verified accuracy of patient information in databases and documents.
- Educated patients about their rights as healthcare consumers.
- Provided detailed explanations of itemized statements for billing services rendered.
- Responded promptly to inquiries from both internal staff members and external customers.
- Processed credit card payments from patients for medical services rendered.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Reported liabilities and risk management concerns to supervisor for review.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Patient Liaison/Office Coordinator
Mary Washington Orthopedics
Fredericksburg, VA
06.2019 - 08.2021
- Retrieve money bags from the safe, audit them monthly and distribute them to the front desk staff, balance/count monies takin the day prior for MWO Fredericksburg location doctor’s side and physical therapy side, as well as any payments taken for Fredericksburg Orthopedic Associates and insure, they balance with Phreesia and Allscripts PM
- Re-instate outstanding balances on patient accounts for Fredericksburg Orthopedic Associates, update the practice spreadsheet to reflect correct amount (FOA), schedule patient appointments in EPIC for MWO, some data entrée is required, receive and enter patient messages/prescriptions into EPIC as well as other patient information, verify that referrals are correct and loaded/received, verify workers compensation if required and attach to the correct appointment, verify that we have the updated insurance and photo ID on file for our patients, contact patient prior to their appointment for any prior concerns regarding referrals or insurance not verifying, send E&B in EPIC thru RTE, help assist the front desk staff with check-in/check-out if necessary, help with the communications department if necessary, assist patients with any concerns they may have in a timely manner
Front Desk Receptionist
Fredericksburg Orthopedic Associates
Fredericksburg, VA
05.2014 - 06.2019
- Accept, screen, and route telephone calls accordingly, schedule patient appointments in all scripts PM, receive and enter patient messages / prescriptions into EMR as well as other patient information, index patient files, some data entrée is required, verify that referrals are correct and loaded/received, scanning and chart review
Communications Specialist / Supervisor
Fredericksburg Orthopedic Associates
Fredericksburg, VA
05.2012 - 05.2014
- Accept, screen, and route telephone calls accordingly, schedule patient appointments in all scripts PM, maintain provider schedule, receive and enter patient messages / prescriptions into EMR, index patient files, manage seven employees
Education
High School Diploma -
South Stafford High School
Fredericksburg, VASkills
- Payment collection
- Customer service
- Financial counseling
- HIPAA compliance
- Patient registration
- Multitasking
- Medical insurance
- Excellent communication
- Organized and detail oriented
- Verbal and written communication
- Appointment confirmation
- Clerical and filing support
- Calm and effective under pressure
- Insurance verifying
- Reliability and dedication
Timeline
Patient Financial Navigator
Mwhco
08.2021 - 11.2024
Patient Liaison/Office Coordinator
Mary Washington Orthopedics
06.2019 - 08.2021
Front Desk Receptionist
Fredericksburg Orthopedic Associates
05.2014 - 06.2019
Communications Specialist / Supervisor
Fredericksburg Orthopedic Associates
05.2012 - 05.2014
High School Diploma -
South Stafford High School