Jessica Hopper
Olathe
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Business Partner/HR Generalist
Cosentino Service Corporation
09.2022 - Current
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
- Collaborated with leadership to assess and improve policies across board.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Advised senior management on organizational development and change management initiatives.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Operations Manager/Area Manager of Operations
Sports Clips
11.2005 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
Education
BBA - Business Administration And Management
Fort Hays State University
Hays, KSSkills
- Employee Relations
- Coaching and Mentoring
- Relationship Building
- Problem-Solving
- Performance Optimization
- Leadership Training and Development
- Exit Interviews and Processes
- Administering Disciplinary Procedures
- Human Resources Department Processes
- Unemployment Claims
- Performance Management Systems
- Benefits and compensation management
- Leadership Development
- Operations Management
- Hiring and Onboarding
- Personnel Recruitment
- Conflict Resolution
- Human Resource Information System HRIS
- Management Support
- Compliance
- Grievance handling
- Recruitment and hiring
- Coaching leadership
- Managing employee relations
- Employee Retention
- Policy Implementation
- Executive Search
- Labor Relations
- Exit Interviews
- Performance Appraisals
- Career Development
- Benefits Administration
- Organizational Development
Certification
- Human Resource Management Certified Professional
- CFI-Certified Forensic Interview-Workplace Investigative Interviewing Strategies for HR Professionals
Timeline
HR Business Partner/HR Generalist
Cosentino Service Corporation
09.2022 - Current
Operations Manager/Area Manager of Operations
Sports Clips
11.2005 - 09.2022
BBA - Business Administration And Management
Fort Hays State University
- Human Resource Management Certified Professional
- CFI-Certified Forensic Interview-Workplace Investigative Interviewing Strategies for HR Professionals
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