Jessica Horning
Kent
Summary
I am a hard working individual. Who works well with others and alone. I pride myself in my reliability and thoroughness. I'm a great asset to any company I work for. And I got a great attitude.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Head House Cleaner
Kylie's Kleaners
Kent
02.2024 - Current
- Supervised daily cleaning operations for residential and commercial clients.
- Trained new staff on cleaning protocols and safety procedures.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Assisted in laundry services including washing, drying, and folding linens.
- Managed a team of housekeepers, ensuring all tasks were completed on time and to the highest standard.
- Communicated with clients to address concerns and ensure satisfaction with services.
Security Officer
Tacoma Dome
Tacoma
10.2020 - 08.2023
- Monitored access points to ensure authorized entry at Tacoma Dome events.
- Conducted regular patrols to maintain safety and security throughout the venue.
- Responded promptly to incidents, providing assistance and coordinating with emergency services.
- Trained new security personnel on protocols and emergency response procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
Receptionist
Pure Fitness 24/7
Tacoma
02.2015 - 12.2018
- Greeted members and guests with a friendly, welcoming demeanor.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted in processing membership applications and payments accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Dealt promotions, sales on supplements and personal training sessions.
Lead Cashier
Walmart
Kodiak
10.2011 - 05.2014
- Supervised cashier team to ensure efficient customer service.
- Managed cash register operations and balanced cash drawers daily.
- Trained new cashiers on checkout procedures and store policies.
- Filled in whenever I need to wherever I needed to.
- Assisted customers with returns, exchanges, and inquiries promptly.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Resolved discrepancies between sales floor and register information quickly.
- Assisted with training new cashiers in departmental operations and procedures.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Answered customer questions and provided store information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Education
Ged
Tacoma, WASkills
- Hard worker
- Team player
- Attention to detail
- Reliability and punctually
- Energy and stamina
- Efficient time management
- Honest
- Good attitude
Certification
- Food Handlers card
- Mast permit
- CPR and First Aid certification
- Warehouse training
- Forklift training
- Some training on other heavy machines
References
References available upon request.
Timeline
Head House Cleaner
Kylie's Kleaners
02.2024 - Current
Security Officer
Tacoma Dome
10.2020 - 08.2023
Receptionist
Pure Fitness 24/7
02.2015 - 12.2018
Lead Cashier
Walmart
10.2011 - 05.2014
Ged