Jessica Horsley
Roosevelt
Summary
Results-driven promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
6
6
years of professional experience
Work History
CSA Paint
Lowes
09.2018 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Stocking Associate
Lowes
12.2017 - 06.2018
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Scanned, recorded and verified received inventory during regular shipments.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
Education
University of Phoenix
Tempe, AZSkills
- Goal-Oriented
- Patience and Tolerance
- Strong Work Ethic
- Up-selling and Cross-selling
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
- Quality Control
- Problem Resolution
Timeline
CSA Paint
Lowes
09.2018 - 08.2023
Stocking Associate
Lowes
12.2017 - 06.2018
University of Phoenix