Jessica Horst - Sales Associate

Sales Associate

Uptown Cheapskate

09.2024 - 01.2025

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Increased customer loyalty with personalized shopping experiences and attentive service.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Performed cash, card, and check transactions to complete customer purchases.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Team Leader

Journeys-Pembroke Pines

08.2023 - 11.2023

I was the team leader and acting manager at Journeys Kidz shoe store in Pembroke Pines. I oversaw all sales and activity on shift and worked alongside my coworkers to provide a stellar shopping experience.

Keyholder/Sales Associate

GameStop-Plantation

05.2022 - 11.2022

I was a keyholder and managing associate. I sold games, clothes and fandom memorabilia. I opened, closed, cleaned, checked customers out, did inventory, took profits to the bank, assessed trades, and tested electronics. I was also in charge of price changes, putting processed trades out onto the sales floor, making cover art, putting together display cases, and essentially any other duties on shift. I was usually alone in the store as we only have one person working per shift. In essence I am my own manager.

Office Manager

H&R Block-Deerfield Beach

11.2021 - 04.2022

I ran a tax office, made schedules, was a keyholder, handled customer reviews, checked people in and out, and other regular office management duties to ensure both optimal office production, and the most efficient financial growth and success of my branch

BDC Agent

Arrigo Chrysler Dodge Jeep Ram-Tamarac

05.2021 - 09.2021

I was an appointment coordinator and customer relations specialist at Arrigo Sawgrass

Sales Associate

the LEGO Group-Sunrise

10.2020 - 05.2021

I built and sold Lego sets and provide a pleasant and memorable experience for all who shop at our store. I helped with inventory, stocking, and organizing our merchandise. I worked register, answered questions and helped customers find the perfect set. I also opened and closed the store, as well as worked the phones as a customer service rep.

Staples Sales Associate

Staples-Lauderhill

08.2020 - 04.2021

I was a cashier and customer service rep. I helped provide a pleasant and memorable experience for all of my customers online, on the phone or in person. I fielded and transferred all phone calls, deep cleaned the store, stocked and recycled materials and technology. I cleaned the restrooms, the sales floor and the break room, took care of the trash, and made sure that the store was in pristine condition all while pleasing every customer I came across with a smile and bubbly personality.

Head of Testing Division

Math Tutoring-Plantation

11.2019 - 08.2020

I am the head of testing, I take on multiple ESE students and have experience working with all types of people. I help them develop the tools, study techniques, and time management skills they need to succeed in both high school and college.

Summary

Overview

Work History

Sales Associate

Team Leader

Keyholder/Sales Associate

Office Manager

BDC Agent

Sales Associate

Staples Sales Associate

Head of Testing Division

Education

Bachelor's of Science - Forensic Psychology

Associate's of Music - Music

High school diploma or GED - Music Endorsement

Skills

Accomplishments

Certification

Languages

Work Availability

Work Preference

Work Type

Important To Me

Affiliations

Quote

Software

Interests

Websites

Timeline

Sales Associate

Team Leader

Keyholder/Sales Associate

Office Manager

BDC Agent

Sales Associate

Staples Sales Associate

Head of Testing Division

Associate's of Music - Music

High school diploma or GED - Music Endorsement

Bachelor's of Science - Forensic Psychology

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