Jessica Horton
Sacramento,CA
Summary
Results-driven logistics supervisor with expertise in employee training, safety compliance, and process improvement. Proven ability to lead teams and enhance operational efficiency.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor, Logistics
Quest Diagnostics
Sacramento, CA
04.2016 - Current
- Supervised staff to ensure compliance with laboratory protocols and safety standards.
- Managed daily operations, aligning team efforts with organizational goals and enhancing operational efficiency.
- Trained new employees on equipment usage and operational best practices.
- Conducted performance evaluations to provide feedback and support development initiatives.
- Resolved personnel issues, fostering a collaborative and productive work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Identified and implemented process improvements, contributing to cost reductions and increased productivity.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Streamlined workflow processes, resulting in faster project completion times.
- Managed team of 51 employees, ensuring high productivity and quality standards were met.
Regional Trainer, Logistics
Quest Diagnostics
Sacramento, California
04.2016 - 04.2021
- Delivered training programs that improved regional staff skills and knowledge application.
- Coordinated training schedules to optimize service coverage across all locations.
- Evaluated training effectiveness through participant feedback and assessments.
- Designed, developed, and delivered a variety of interactive learning activities and materials.
- Developed instructional materials for various diagnostic testing procedures.
- Maintained records of all trainees' attendance and course completion certificates.
Education
Associate of Arts - Art History
American River College
Sacramento, CA 08.2003 - 04.2008
Skills
- Inventory management
- Operational efficiency
- Process improvement
- Safety compliance
- Performance evaluation
- Employee training
- Training & Development
- Customer relationship management
- Data analysis
- Quality assurance
- Microsoft office
- Cloud storage
Accomplishments
2025 APEX award for Best metrics across all Regions
Timeline
Supervisor, Logistics
Quest Diagnostics
04.2016 - Current
Regional Trainer, Logistics
Quest Diagnostics
04.2016 - 04.2021
Associate of Arts - Art History
American River College
08.2003 - 04.2008