Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

JESSICA C. HORVATH

Pittsburgh,Pennsylvania

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Post Release Services Case Manager

McKinley Children’s Center
01.2024 - Current
  • Provide direct supervision and guidance to PRS Caseworkers, ensuring quality and consistency in the delivery of Levels One (1) and Two (2) PRS
  • Coordinate the caseload of PRS Caseworkers and track the provision of case management services
  • Complete appropriate documentation, oversee the case management workflow, and participate in interdisciplinary team meetings
  • Oversee the workflows of Level 1 and Level 2 Post Release Services and provide insights on services under Level Three (3) PRS
  • Organize and conduct training sessions for PRS Caseworkers, ensuring they are well-equipped with the latest best practices and knowledge
  • Conduct regular reviews of case management by PRS Caseworkers, offering feedback to ensure high-quality client care
  • Contribute to the implementation of UC individual service plans and engage in crisis intervention when required
  • Ensure the consistent delivery of high-quality client care to the UC population
  • Collaborate with the Clinical Supervisor and Program Director on the progress or elevation needs of UCs
  • Travel as required for case management activities, including out-of-state assessments and support.

Unaccompanied Minor Case Manager

Holy Family Institute
01.2022 - 01.2023
  • Managed caseloads of 5-8 unaccompanied minors seeking asylum due to severe poverty, trauma, terrorism, or extortion
  • Submitted serious incident reports to the Organization of Refugee and Resettlement for minors with severe trauma, facilitating additional services
  • Gathered comprehensive information during intake to assess the minor’s journey, health conditions, and dietary needs, ensuring informed care and legal guidance
  • Participated in weekly staff meetings with Case Coordinators, Assigned Clinicians, and FFS supervisors for case evaluations
  • Prepared discharge/reunification packets for minors and sponsors, ensuring smooth transitions and compliance with regulations.

Child Welfare Case Manager

Jewish Family & Community Services
01.2021 - 01.2022
  • Managed a caseload of over 15 clients for TANF, Medical Counseling/Therapy, and rehabilitation services
  • Educated and assisted parents in integrating new parental skills, and conducted home visits to monitor child welfare
  • Served as a liaison for clients needing additional support services, escalating non-engaging parental units to judicial services as necessary.

Member Services Professional

University of Florida/Ped-I-Care Group
01.2016 - 01.2018
  • Provided bilingual support to parents or members with medical complexities, offering assistance in locating medical professionals and explaining service authorizations
  • Edited and organized training materials for new employees, and served as the main contact for authorization inquiries.

Resolution Accountant Specialist/Executive Assistant

Chamberlin Edmonds & Associates Inc.
01.2007 - 01.2010
  • Managed a caseload of over 350 clients for Social Security Income benefits and other related services, providing high levels of personalized client service
  • Assisted clients in navigating the claims process, offering support for educational, therapeutic, and food assistance needs.

Education

Master of Science - Clinical Mental Health Counseling

Duquesne University
Pittsburgh, PA
01.2024

Certification in Marriage and Family Systems -

Capella University
12.2021

Bachelor of Fine Arts in Interior Design -

The Art Institute of Atlanta
12.2010

Associate of Arts in Business Administration/Interior Design -

Santa Fe Community College
12.2005

Skills

  • MS Word
  • Outlook
  • Illustrator
  • Excel
  • PowerPoint
  • Photoshop
  • Fluent in English and Spanish
  • Punctuality
  • Organization
  • Effective communication
  • Problem-solving
  • Ability to work under pressure
  • Counseling
  • Case management
  • Training
  • Team leadership
  • Client Advocacy
  • Records Management
  • Decision-Making
  • Problem-Solving
  • Conflict Resolution
  • Case Planning
  • Organization and Multitasking
  • Documentation And Reporting
  • Community Resources
  • Documentation proficiency
  • Case Needs Assessment
  • Positive Attitude
  • Crisis Intervention
  • Staff education and training
  • Case Documentation
  • Emotional awareness
  • Staff Management
  • Home Visits and Inspections
  • Case Management Tracking
  • Relationship Building
  • Treatment Planning

Certification

  • Dialectical Behavior Therapy Training (DBT Certified Part One), 2021
  • CPR Certified, October 2022
  • Active 34/34 clearance, October 2024

References

REFERENCES PROVIDED UPON REQUEST

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Post Release Services Case Manager

McKinley Children’s Center
01.2024 - Current

Unaccompanied Minor Case Manager

Holy Family Institute
01.2022 - 01.2023

Child Welfare Case Manager

Jewish Family & Community Services
01.2021 - 01.2022

Member Services Professional

University of Florida/Ped-I-Care Group
01.2016 - 01.2018

Resolution Accountant Specialist/Executive Assistant

Chamberlin Edmonds & Associates Inc.
01.2007 - 01.2010

Master of Science - Clinical Mental Health Counseling

Duquesne University

Certification in Marriage and Family Systems -

Capella University

Bachelor of Fine Arts in Interior Design -

The Art Institute of Atlanta

Associate of Arts in Business Administration/Interior Design -

Santa Fe Community College

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JESSICA C. HORVATH