Jessica Hosch
Rosenberg,TX
Summary
Dynamic, hardworking and passionate Administrative professional offering excellent communication, planning, customer service, and prioritization skills demonstrated through 7+ years of performance. Skilled at handling data, drafting reports and business correspondence, managing multiple projects simultaneously with high degree of accuracy, managing mail and updating tracking spreadsheets, technical issues and support tasks in distributed environments. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Possesses strong interpersonal and relationship-building skills as well as strong critical thinking skills with a methodical approach. Ready to become a great and vital asset to company goals.
Overview
11
11
years of professional experience
Work History
SENIOR ADMIN ASSISTANT
CHI ST. LUKE’S HEALTH
01.2020 - 03.2023
- Assisted Vice President and 3 directors with day-to-day scheduling, invoice management, handled multiple calendars, mailed patient letters, and created detailed meeting minutes. Performed daily office tasks such as checking mail, ordering supplies, etc
- Conducted onboarding for new hires and acted as point of contact for HR and new hires
- Other duties performed as needed.
BILLING COMPANY TECHNICAL ACCOUNT SPECIALIST
KAREO
03.2020 - 08.2021
- Managed ongoing casework and resolved customer issues and questions while working closely with 50 or more internal and external partners daily
- Acted as a trusted resource for customers by leveraging expert knowledge of Kareo’s platform and the medical billing industry to troubleshoot technical issues and claim rejection questions and recommended best practices
- Educated and empowered customers to use Kareo to improve their operations as well as becoming a subject matter expert on Kareo’s software and the medical billing process in general.
CUSTOMER SERVICE REP
RUSH UNIVERSITY MEDICAL CENTER
04.2017 - 11.2019
- Daily use of EPIC to access patient accounts, contacted collectors, etc., answered questions regarding patient bills, processed payments on balances, performed collections on past balances, offered payment plans & educated patients on their options (such as financial assistance of discount services), sent disputed bills to the billing/coding team for review
CARE COORDINATION SUPPORT SPECIALIST
MERIDIAN
05.2016 - 03.2017
- Managed telephone inquiries by logging into appropriate phone queue and handling or forwarding calls as appropriate, worked with the state regarding Medicare and Medicaid members, assisted Care
- Coordinators in the oversight and monitoring of personal care services at home, including self-directed services, acted as a liaison to providers regarding care processes and problem solving of any nonclinical issues
RECRUITER/ONBOARDING SPECIALIST
ROBERT HALF
05.2016 - 05.2016
- Sent appropriate communication to candidates for each step of the selection process, scheduled/rescheduled initial interviews as needed, ensured applicants were providing all required compliance documentation in a timely manner., updated changes to personal information, identified problems or issues of concern in the hiring of employees
SECRETARY
COORDINATED SCIENCE LAB
09.2012 - 05.2016
- Performed general office tasks and errands, assisted with inputting information into directory, calendar management, directing students/faculty, meeting room set up/dismantle
Education
Bachelor of Science - Health Administration/ Business
University of Illinois At Urbana-Champaign
Champaign, IL05.2016
Skills
- Microsoft Word and PowerPoint, Outlook, Excel
- Basware, Concur, EPIC, TriZetto, Jira, Salesforce, Data Entry
- Call-center
- Troubleshooting and Diagnostics
- Resolve Technical Problems
- Onboarding New Employees and employee orientation
- Detailed Meeting Minutes
- Employee Timesheet Processing
- Adaptable to Changing Conditions
- Analytical and Critical Thinking
- Customer Accounts Management/ Relationship Development and management
- Customer Service and Assistance
- Administrative and clerical Support
- Schedule Coordination
- Finance/ Billing services and resolution
- Invoice Processing
- Complex Problem-Solving
- Executive Management Support
- Marketing and sales
- HR familiarity
Timeline
BILLING COMPANY TECHNICAL ACCOUNT SPECIALIST
KAREO
03.2020 - 08.2021
SENIOR ADMIN ASSISTANT
CHI ST. LUKE’S HEALTH
01.2020 - 03.2023
CUSTOMER SERVICE REP
RUSH UNIVERSITY MEDICAL CENTER
04.2017 - 11.2019
CARE COORDINATION SUPPORT SPECIALIST
MERIDIAN
05.2016 - 03.2017
RECRUITER/ONBOARDING SPECIALIST
ROBERT HALF
05.2016 - 05.2016
SECRETARY
COORDINATED SCIENCE LAB
09.2012 - 05.2016
Bachelor of Science - Health Administration/ Business
University of Illinois At Urbana-Champaign
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