Hi, I’m
JESSICA HOULIHAN
Queen Creek ,AZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
years of professional experience
Work History
1-Tom-Plumber
General Manager
07.2023 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
PuroClean Of Chandler
Office Manager
01.2023 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Created, maintained and updated filing systems for paper and electronic documents.
VERIZON WIRELESS
Sales - Solution Specialist
10.2022 - 02.2023
Job overview
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
STARBUCKS
Barista
07.2022 - 01.2023
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks al while with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
ADAPTIVE WORKFORCE SOLUTIONS
Compliance Specialist
10.2021 - 06.2022
Job overview
- Extensively reviewed compliance documentation and entered data into VMS system
- Communicated effectively with external clients and internal employees to mitigate complianceissues and improve workflows and processes
- Audit information in documents for accuracy and proactively work to minimize future errors
- Identified vulnerabilities and areas of non-compliance and immediately implemented changes topromote improvement
- Prepared weekly and daily reports regarding results of compliance
- Trained employees in reporting processes and important policies preventing issues.
VERIZON WIRELESS
Sales - Solution Specialist
01.2018 - 10.2021
Job overview
- Create personal connections and actively listen to customer(s) to provide needs-based solutions
- Apple Products SME
- Utilize sales training to resolve customer service issues and handle difficult requests with positive outcomes
- Achieved up to 124% of monthly sales quota despite changes in quota structure
- Build and maintain relationships with 50 business accounts along with everyday customers
- Resolved customer account and billing problems
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings
- Made targeted product and service recommendations based on customer needs
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
STARBUCKS
Barista Trainer
10.2016 - 01.2019
Job overview
- Customized training strategies based on individual barista knowledge, experience, and strengths
- Handled cash and processed payments accurately to avoid errors
- Learned new drinks and procedures first and instructed all team members on how to properlycomplete each
- Taught proper procedures and strategies for success to new employees
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Basha High SchoolChandler, AZ
High School Diploma
05.2016
Skills
- Leadership
- Detailed Oriented
- Task prioritization
- Time management
- Adaptability
- Microsoft Word, Excel, Outlook, & PowerPoint
- Conflict Resolution
- Teamwork
- Meeting Sales Goals
- Upselling Strategies
Timeline
General Manager
1-Tom-Plumber
07.2023 - Current
Office Manager
PuroClean Of Chandler
01.2023 - Current
Sales - Solution Specialist
VERIZON WIRELESS
10.2022 - 02.2023
Barista
STARBUCKS
07.2022 - 01.2023
Compliance Specialist
ADAPTIVE WORKFORCE SOLUTIONS
10.2021 - 06.2022
Sales - Solution Specialist
VERIZON WIRELESS
01.2018 - 10.2021
Barista Trainer
STARBUCKS
10.2016 - 01.2019
Basha High School
High School Diploma
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