Lead/ Sales Associate/ Keyholder
Dollar General Market
- Oversaw monetary operations to ensure payment accuracy.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
