Jessica Housler
Paw Paw,MI
Summary
Dynamic customer service professional with a proven track record at Olive Garden Restaurant, excelling in conflict resolution and customer relationship management. Recognized for enhancing guest experiences through personalized service and effective team collaboration. Committed to training staff and maintaining high service standards, ensuring compliance with health regulations and fostering a positive dining atmosphere. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Compassionate Specialized Foster Parent known for high productivity and efficient task completion. Skilled in trauma-informed care, behavioral intervention strategies, and special needs support. Excel in empathy, communication, and patience to foster positive outcomes in challenging environments.
Overview
19
19
years of professional experience
Work History
Customer Service Professional
Olive Garden Restaurant
Largo, Florida
11.2011 - 02.2025
- Provided exceptional customer service to enhance dining experiences for guests.
- Handled cash register operations, processing transactions accurately and efficiently.
- Resolved customer complaints in a timely fashion.
- Greeted customers and provided prompt, courteous service.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Developed strong relationships with customers by providing personalized attention and care.
Hospitality Worker
Main St Pub & Grill
Kalamazoo, Michigan
05.2006 - 08.2011
- Provided friendly service to guests at Main St Pub & Grill.
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Trained new staff on service protocols and restaurant operations.
- Maintained compliance with health and safety regulations during service.
- Performed cashiering duties, processing payments via POS systems or manually.
- Restocked condiments, beverages, and supplies as needed.
- Prepared entrees, side dishes, and desserts during peak hours.
- Conducted training sessions on hospitality trends and customer service best practices.
Education
High School Diploma -
Portage Community Education Center
Portage, MI05-2001
Skills
- Customer relationship management
- Team collaboration
- Service protocols
- Professional communication
- Time management
- Skill development support
- Disability awareness
- Calm demeanor
- IEP compliance
- Progress monitoring
- Conflict resolution
Timeline
Customer Service Professional
Olive Garden Restaurant
11.2011 - 02.2025
Hospitality Worker
Main St Pub & Grill
05.2006 - 08.2011
High School Diploma -
Portage Community Education Center
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