Microsoft Office Suite, Mailchimp, Google Workspace (Docs, Sheets, Gmail), Photoshop, Logic, Mediabase, Dropbox
Jessica Howard
Administrative Assistant
Brooklyn,NY
Summary
Warm, enthusiastic, bilingual professional with over four years of administrative, personal assistant, music industry, and customer service experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a professional environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Office Manager/Receptionist
Centennial Properties
05.2023 - Current
- Greet visitors and customers professionally and resolve customer issues, when appropriate. Otherwise, determine the reason for customers' visits and direct to appropriate staff.
- Answer phone promptly and respond to callers' inquiries or direct incoming calls to appropriate offices.
- Correspond with clients through email, telephone, or postal mail and maintain confidentiality.
- Manage office supplies and perform ad hoc administrative tasks independently using good judgement and critical thinking skills (i.e., tasks for Accounting, Leasing, etc).
- Use creative problem solving skills to make the office more efficient.
- Order snacks and office supplies as needed
- Keep record of payments and important documents
- Calendar court appearances and payments
Vocal Coach/Administrative Coordinator
Vocals By Jess
06.2021 - Current
- Provide vocal coaching for aspiring artists.
- Process invoices and track accounts receivable.
- Maintain office calendars and schedule appointments.
- Troubleshoot IT and video conference Issues.
- Track office expenses and predict future budget requirements.
Executive Assistant to the CEO (Temporary)
DMH Records
03.2022 - 10.2022
- Performed market research, scouted guests, and corresponded with sponsors and guests for the Tracy Hamlin Show.
- Managed social media accounts and created content.
- Prepared meeting agendas, created events in Google Calendar, and handled troubleshooting for IT and video conference Issues.
- Managed tasks, timelines, and resources for live music events.
- Assisted with event planning (including menu selection).
- Conceptualized brand identity and developed style and tone for use in communications.
- Interviewed, hired, and supervised two summer interns.
Assistant Business and Legal/A&R Administration
Warner Music/Elektra Records
08.2021 - 12.2021
- Coordinated travel arrangements for executives by booking airfare, hotel and ground transportation.
- Managed calendars for executives-scheduled office meetings and client appointments for staff teams in Microsoft Outlook.
- Managed expenses-reviewed vendor invoices for appropriate documentation and validity prior to payment and applied proper codes.
- Filed office records and kept them organized and easily searchable.
- Compiled data for high level meetings.
Production Assistant
New York University, Clive Davis Institute
01.2020 - 08.2021
- Receptionist duties-Answered phone promptly, took messages, and relayed information.
- Provided clerical support and managed studio inventory.
- Provided customer service to students to help them determine goals and achieve desired sound in production
- Set up and maintained studios for production sessions
Urban Promotions Intern
Atlantic Records
01.2020 - 06.2020
- Collected and analyzed music artist data from Mediabase, digital streaming platforms, and weekly charts
- Prepared reports for management
- Identified new songs and created email blasts using Mailchimp to notify DJs
- Assisted in event planning and promotions initiatives
- Assisted in monitoring and handling social media
- Accompanied the Vice President on meetings with Atlantic artists
- Assisted the Vice President with administrative tasks
- Used coordination and planning skills to achieve results according to schedule
Education
B.F.A. - Recorded Music
New York University, Clive Davis Institute
08.2017 - 05.2021
Skills
Excellent Communication Skills
Organization and Time Management
Administrative support
Critical Thinking
Office Management
Scheduling
Software
Timeline
Office Manager/Receptionist
Centennial Properties
05.2023 - Current
Executive Assistant to the CEO (Temporary)
DMH Records
03.2022 - 10.2022
Assistant Business and Legal/A&R Administration
Warner Music/Elektra Records
08.2021 - 12.2021
Vocal Coach/Administrative Coordinator
Vocals By Jess
06.2021 - Current
Production Assistant
New York University, Clive Davis Institute
01.2020 - 08.2021
Urban Promotions Intern
Atlantic Records
01.2020 - 06.2020
B.F.A. - Recorded Music
New York University, Clive Davis Institute
08.2017 - 05.2021
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