Jessica Howard
Semmes,Al
Summary
Experienced in providing exceptional customer and patient service, dedicated to meeting clients' needs. Strong work ethic, consistently delivering exemplary services with great pride. Well-known for dependability, honesty, and success in delivering top-notch service.
Overview
22
22
years of professional experience
Work History
Insurance Coordinator
Babston Oral Surgery
01.2024 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Established strong relationships with clients through clear communication and timely responses to inquiries about their accounts or policies.
Insurance Analyst/Insurance Verification Float
Infirmary Health System
01.2014 - 12.2023
- Analyze medical necessity requirements and benefits and communicate to necessary parties to ensure required data is documented for claims to be submitted expediently
- Collected information from providers and technicians necessary to support the medical necessity of billed services
- Fill in as needed for other department staff and performs assigned insurance duties in an accurate and timely fashion according to policies and procedures
- Effectively communicated complex policy information to clients, promoting understanding and confidence in coverage decisions.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Participated in cross-functional teams tasked with reviewing internal processes for improvement opportunities.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Worked independently at home remotely and in person as needed at the facility
Patient Service Clerk
IHS-Family Medical
01.2003 - 01.2014
- Assisted in reducing wait times by efficiently managing patient flow and appointment scheduling.
- Contributed to a positive clinic atmosphere by greeting patients warmly upon arrival and addressing their needs promptly.
- Ensured accuracy of patient demographic information through regular audits of electronic health records systems.
- Scheduled and typed correspondence letters to the Disability Determination Service
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Skills
- Excellent communication skills
- Excellent typing skills
- Cashier experience
- Organizational skills
- Strong data entry skills
- Multi phone line operation experience
- Proficient in MS Office
- Customer service and assistance
- Insurance claims processing
- Accounts Receivable
- Insurance Coverage Verification
Timeline
Insurance Coordinator
Babston Oral Surgery
01.2024 - Current
Insurance Analyst/Insurance Verification Float
Infirmary Health System
01.2014 - 12.2023
Patient Service Clerk
IHS-Family Medical
01.2003 - 01.2014