Jessica Howard
Perry,GA
Summary
Results-driven Tier 3 Auto Claims Adjuster at Farmers with expertise in injury claims handling and strong written communication. Successfully negotiated settlements, reducing costs and enhancing accountability through effective case management. Proven ability to interpret policies and ensure legal compliance while delivering exceptional customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster- Commercial- TNC-
FARMERS
05.2022 - Current
- Proactively investigate, determine liability, evaluate damages, and negotiate the resolution of bodily injury claims
- Manage BI, UM/UIM injury claims with exposures up to $50,000
- Ensured compliance with regulatory requirements relating to claims handling.
- Communicates and collaborates with other claims specialists to facilitate claim resolution for customers
- Negotiated settlements with claimants, attorneys and other parties.
- Maintained detailed records of all claim activities in a timely manner.
Bodily Injury Claims Adjuster- Personal Lines-
GEICO
04.2013 - 05.2022
- Conduct investigations to fulfill legal requirements and determine coverage, resulting in a reduction in injury costs.
- Evaluate complex injury and fatality claims and negotiate damage settlements to avoid litigation, resulting in cost reduction.
- Maintain a pending diary of claims, and enhance record-keeping by implementing case management techniques, resulting in increased accountability
- Support GEICO insureds serving as defendants in lawsuits and offer guidance to make the court litigation process understandable.
- Collaborate with defense counsel to set litigation strategy and coordinate negotiation strategy
- Review discovery documents to reevaluate claim value and prepare for mediation
Education
Associate of Science - Nursing
Albany State University
07-2024
CHARTERED PROPERTY CASUALTY UNDERWRITER-CPCU -
THE INSTITUTES
05.2022
ASSOCIATES IN GENERAL INSURANCE- AINS -
THE INSTITUTES
02.2022
Master of Science - Management And Leadership
Western Governors University
06-2020
MBA -
PERDUE UNIVERSITY GLOBAL
08.2016
Skills
- Policy interpretation
- Strong written communication
- Injury claims handling
- Data analysis
- Investigative skills
- Requirements documentation
- Legal compliance
- Customer experience management
- Settlement negotiations
Certification
- NPN: 16341224
- Registered Nurse: RN331726
Timeline
Bodily Injury Claims Adjuster- Commercial- TNC-
FARMERS
05.2022 - Current
Bodily Injury Claims Adjuster- Personal Lines-
GEICO
04.2013 - 05.2022
Associate of Science - Nursing
Albany State University
CHARTERED PROPERTY CASUALTY UNDERWRITER-CPCU -
THE INSTITUTES
ASSOCIATES IN GENERAL INSURANCE- AINS -
THE INSTITUTES
Master of Science - Management And Leadership
Western Governors University
MBA -
PERDUE UNIVERSITY GLOBAL
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