Jessica Howe
Northridge,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Finney’s Craft House
Porter Ranch , CA
04.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Sparrow Cafe
Malibu , CA
02.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Server Trainer
Wellmans Pub And Rooftop
West Des Moines , IA
07.2018 - 01.2021
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Observed participants and provided corrective measures for skill improvement.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
Associate of Arts - Business
Kirkwood Community College
Cedar Rapids, IA04.2023
High School Diploma -
Valley Highschool
West Des Moines, IA04.2019
Skills
- Dining Room Cleaning and Upkeep
- Food Safety Standards
- Staff Training
- Warm and Friendly
- High Volume Dining
- Menu Recommendations
Timeline
Server
Finney’s Craft House
04.2021 - Current
Server
Sparrow Cafe
02.2021 - 05.2022
Server Trainer
Wellmans Pub And Rooftop
07.2018 - 01.2021
Associate of Arts - Business
Kirkwood Community College
High School Diploma -
Valley Highschool
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