Jessica Howell
Greenacres,Florida
Summary
At The Home Depot, I excelled as a Customer Experience Manager, leveraging my problem-solving abilities and customer empathy to deliver high quality service. I passionately drove loyalty programs, memberships, and credit card applications to promote customer allegiance. Balancing school and work, I take pride in my infinite drive and adaptable work ethic to offer substantial efforts with room for any improvement to excel.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
The Home Depot
Lake Worth, Florida
10.2018 - 12.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Initiated loyalty programs to reward frequent customers and increase retention rates.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Developed programs to recognize employees who demonstrate exemplary levels of service within company standards.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences, while enhancing team performance and outcomes.
- Completed day-to-day duties: cleaning, shelf maintenance, safety verifications, etc. All tasks completed on schedule, deadlines were met.
- Monitored competitors to compare and alter strategies based on corporates objectives and market trends.
- Prepared documentation, reports, and logs to identify and manage sales metrics for senior management.
- Revised department schedules to maximize coverage during peak hours.
Education
Associate of Arts - Nursing Science
Palm Beach State College
Lake Worth, FL05-2022
Skills
- Customer empathy
- Cross-functional collaboration
- Customer feedback management
- Multitasking
- Time management
- Organizational skills
- Continuous improvement
- Customer retention strategies
- Detail-oriented
- Problem-solving abilities
Timeline
Customer Experience Manager
The Home Depot
10.2018 - 12.2024
Associate of Arts - Nursing Science
Palm Beach State College
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