Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Hoy

Edgewood

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Package Center Supervisor

UPS
10.2024 - Current
  • Facilitate emergency service accommodations as required.
  • Provide customer care for UPS immediate customers needs.
  • Facilitate clear communication between team members, ensuring smooth operations and timely deliveries.
  • Control and report and updates of work load throughout daily work shifts.
  • Ensure compliance with company policies and industry regulations at all times within the package center operations.
  • Control, update and report payroll time cards of employees, daily.
  • Daily control, update and report of drivers' work load to upper management.
  • Provide solutions to sudden disruption of flow of work and integrate new plans smoothly.
  • Facilitate rerouting when necessary using company's resources adequately.
  • Optimize resource allocation for optimal productivity, using data-driven insights and tools.

Dispatch Supervisor

UPS
05.2022 - 10.2024
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Directed dispatching, routing, and tracking of 100 package trucks.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Scheduled and organized delivery routes.
  • Maintained map and routes free of wrong records for optimal utilization of designates areas of work.

Package Center Supervisor

UPS
12.2019 - 05.2022
  • Ensured compliance with company policies and industry regulations at all times within the package center operations.
  • Continuously assessed procedures to identify areas of improvement, implementing changes as needed for optimal results.
  • Maintained a safe work environment by enforcing safety protocols and regularly conducting inspections.
  • Provided exceptional customer service and addressing concerns promptly.
  • Followed safety regulations to maintain safe work environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assigned tasks to team members to complete within designated time frames.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Education

Bachelor of Science - Business Administration

Kaplan University
04-2015

Skills

  • Multilingual
  • Multitasking Abilities
  • Labor relations
  • Friendly, positive attitude
  • Report filing
  • Critical thinking
  • Teamwork and collaboration
  • Organization and time management
  • Workplace safety
  • Problem resolution
  • Adaptability and flexibility
  • Attention to detail
  • Warehouse operations
  • Operations management

Languages

Spanish
Japanese

Timeline

Package Center Supervisor

UPS
10.2024 - Current

Dispatch Supervisor

UPS
05.2022 - 10.2024

Package Center Supervisor

UPS
12.2019 - 05.2022

Bachelor of Science - Business Administration

Kaplan University

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Jessica Hoy