Jessica H. Tapia
Oceanside,CA
Summary
Dynamic customer-focused professional with over 6 years of experience in client support, administration, and problem-solving. Expertise in customer communication, CRM systems, and multitasking ensures seamless service delivery and enhances operational efficiency. A proven track record of resolving issues, improving processes, and elevating client satisfaction underscores a commitment to excellence. Eager to contribute adaptability, empathy, and strong communication skills to a customer service role that drives impactful results.
Overview
7
7
years of professional experience
Work History
Personal Assistant to Equipment Manager
Coffman Specialties
02.2025 - Current
- - Supported operations by managing scheduling, emails, and financial records.
- - Streamlined workflow by tracking deadlines, organizing documents, and ensuring project completion.
- - Kept detailed records of equipment write-ups for repair services and communicated needs to mechanics across Coachella, Arizona, San Diego, and Ontario regions.
- - Adapted quickly to new responsibilities and solved problems efficiently.
TK–1st Grade After-School Teacher (Champions Program)
KinderCare Learning Centers
09.2023 - 01.2025
- - Created, scheduled, and instructed curriculum based on state-required education standards for children ages 4–7.
- - Communicated regularly with parents to report progress and resolve concerns.
- - Organized classroom operations efficiently, demonstrating adaptability and multitasking.
- - Maintained a safe, engaging environment while balancing multiple priorities.
Front Desk Supervisor
Hardcore Fitness North County
05.2021 - 03.2022
- - Trusted with opening the gym and performing required opening duties to ensure staff, trainers, and guests started the day successfully.
- - Led front desk operations and provided proactive support to clients and staff.
- - Resolved customer inquiries and conflicts promptly, ensuring high satisfaction and retention.
- - Managed vendor relationships, tracked inventory, and promoted services via digital campaigns.
Reservation Agent
Grand Pacific Resorts
09.2018 - 05.2021
- - Handled 50+ daily calls, processed bookings, and upsold vacation packages.
- - Maintained accurate client data in CRM systems to improve service efficiency.
- - Delivered exceptional service by addressing issues quickly and professionally, boosting guest satisfaction.
Education
High School Diploma - Arts
Palomar College
San Marcos, CA06.2015
Skills
- Customer Service: Conflict resolution, problem-solving, upselling, client relationship management
- Technical: Microsoft Office, CRM tools (ZOHO, POS systems, data entry)
- Organization & Adaptability: Multitasking, deadline management, team collaboration
- Additional: Social media management
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
Timeline
Personal Assistant to Equipment Manager
Coffman Specialties
02.2025 - Current
TK–1st Grade After-School Teacher (Champions Program)
KinderCare Learning Centers
09.2023 - 01.2025
Front Desk Supervisor
Hardcore Fitness North County
05.2021 - 03.2022
Reservation Agent
Grand Pacific Resorts
09.2018 - 05.2021
High School Diploma - Arts
Palomar College
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