Jessica Hubbard
Rockford,IL
Summary
Proven track record of executing diverse projects utilizing advanced interpersonal and technical skills to support organizational and executive-level objectives.
Overview
28
28
years of professional experience
Work History
Operations Lead
Aspen Dental
Machesney Park, IL
07.2024 - Current
- Executed compassionate service delivery to enrich patient experiences.
- Facilitated effective communication and scheduling of dental treatments alongside clinical team.
- Directed non-clinical staff in prioritizing daily assignments and achieving goals.
- Conducted comprehensive analysis of patient data and business metrics reports for enhanced strategy formulation.
- Authenticated personal and insurance payments ensuring correct account balances.
- Coordinated repair activities to sustain facility functionality.
Assistant Manager
Old Navy
Rockford, IL
11.2014 - 06.2024
- Assisted in managing daily operations, ensuring team alignment with organizational goals.
- Coordinated staff schedules to optimize resource allocation and enhance productivity.
- Implemented process improvements that increased operational efficiency and streamlined workflows.
- Trained new employees on company policies, procedures, and best practices for performance excellence.
- Analyzed performance metrics to identify areas for improvement and informed decision-making strategies.
- Supported inventory management by overseeing stock levels and coordinating restock orders effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Compliance and Organizational Development Representative
SupplyCore
Rockford, Illinois
01.2011 - 01.2014
- Managed H.R. staffing and services for SupplyCore and affiliated companies.
- Maintained associate information in HRIS systems and personnel files with database administration functions.
- Developed and delivered new hire orientation and training programs.
- Assisted with international staffing, payroll, benefits, and government reporting requirements.
- Reviewed federal contract opportunities, conducting research and analysis on employment law and regulations.
- Drafted policies aligning with corporate values and ensured compliance with OSHA, EEO, and VETS reporting standards.
- Led HRIS system upgrade, collaborating with I.T. to enhance applicant tracking capabilities.
- Created internship program, establishing university partnerships and conducting orientations and evaluations.
Communications, Public Relations, and Project Manager
MPOWR (Community Collaboration Inc. CCI)
Rockford, Illinois
01.2007 - 01.2011
- Led corporate communications efforts that integrated product development, public relations, and marketing strategies.
- Oversaw grant writing initiatives to secure funding from foundations, government, and corporate entities.
- Fostered corporate partnerships while managing research and fund development projects for partners.
- Formulated detailed grant requests, ensuring alignment of proposals with budget requirements.
- Directed public relations and marketing campaigns through collaboration with third-party agencies, optimizing messaging effectiveness.
- Produced educational materials and protocols to enhance training and customer interaction processes.
- Composed in-depth research reports on social health metrics as directed by assignments.
- Performed analyses of potential partnerships alongside competitor assessments to identify profitability opportunities.
Director of Youth Services
Ken-Rock Community Center
Rockford, Illinois
01.2005 - 01.2007
- Managed budget and staffing for all youth services programs, including hiring, scheduling, and training.
- Established partnerships with schools, churches, and community agencies to enhance outreach initiatives.
- Authored and presented grant proposals to secure funding from United Way and other organizations.
- Provided case management services for youth and families, ensuring comprehensive support.
- Developed program policies and marketing materials for youth services across print and web platforms.
- Secured an additional $10,000 in funding from United Way for youth services program expansion.
- Supported fund development efforts and grant writing for Ken-Rock programs, enhancing overall fundraising capacity.
- Collaborated with YMCA to design initial funding proposal for Teen Reach after-school program.
Boone County Coordinator/New Lives Case Manager
Remedies (PHASE/WAVE of Rockford)
Rockford, Illinois
01.2004 - 01.2005
- Supervised Boone County WAVE office, delivering advocacy and case management for all clients.
- Collaborated with Boone County Judge and law enforcement to enhance order of protection processes.
- Developed statistical reports, ensuring accuracy for internal and external stakeholders.
- Administered monthly and quarterly reports for program supervisors and funding sources.
- Managed transitional housing program, providing essential support to residents in Boone County.
- Established relationships with Boone County legal, judicial, and policing representatives.
- Advocated domestic violence dynamics to judicial and legal stakeholders, promoting awareness.
Co-Director, Child Care Assistance Program
YWCA Child Care Solutions
Rockford, Illinois
01.1998 - 01.2003
- Managed employee training initiatives focused on YWCA personnel policies and Illinois case management systems.
- Worked with lead policy developers to refine internal and customer-facing program documentation.
- Executed staff reviews, performed desk audits, and pursued investigations into fraud allegations.
- Facilitated coordination of client benefits with local IDHS office to ensure support access.
- Communicated program details through presentations to diverse community agencies.
Education
Master’s - Business Communications
Jones International University
ColoradoBachelor’s - Human Resource Management
Judson University
IllinoisAssociate’s - Early Childhood Development
Rock Valley College
IllinoisSkills
- Solution-oriented problem solving
- Process improvement strategies
- Organizational development
- Effective facilitation
- Proficient in Microsoft Office
- Virtual team collaboration
- Project management expertise
- Professional communication skills
- Calmness under pressure
Affiliations
- United Way Success By Six Advisory Board – Rockford, Illinois (2009 – 2012)
- Community Relations Board Chair, Rockford SHRM Chapter (2006 – 2007)
- SHRM, Rockford, Illinois Chapter (2006 – 2007)
- SHRM, National Chapter (2004 – 2007)
- WAVE of Rockford, Legal Advocate (2005)
Timeline
Operations Lead
Aspen Dental
07.2024 - Current
Assistant Manager
Old Navy
11.2014 - 06.2024
Compliance and Organizational Development Representative
SupplyCore
01.2011 - 01.2014
Communications, Public Relations, and Project Manager
MPOWR (Community Collaboration Inc. CCI)
01.2007 - 01.2011
Director of Youth Services
Ken-Rock Community Center
01.2005 - 01.2007
Boone County Coordinator/New Lives Case Manager
Remedies (PHASE/WAVE of Rockford)
01.2004 - 01.2005
Co-Director, Child Care Assistance Program
YWCA Child Care Solutions
01.1998 - 01.2003
Master’s - Business Communications
Jones International University
Bachelor’s - Human Resource Management
Judson University
Associate’s - Early Childhood Development
Rock Valley College