Jessica Hubbard
Los Angeles,CA
Summary
I have 10 years+ customer service experience.
I have worked multiple roles in customer service.
I photograph and travel. I’m good with kids and parents. I’m a very understanding person who to commits to everyone’s needs.
Overview
16
16
years of professional experience
Work History
Customer Service
Wholefoods
City of Los Angeles, CA
06.2007 - Current
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Education
Highs School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2008
Skills
- Customer Care
- Problem Resolution
- Social Support
- Photographing assistant
- Running family events
- Event organizer
- Marketing
Volunteer
Boys and girls club of Hollywood(2003-2007)
Timeline
Customer Service
Wholefoods
06.2007 - Current
Highs School Diploma -
Fairfax Senior High School