Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jessica Hudson

Locust Grove,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chiropractic Assistant

Rejuvenx
08.2023 - 05.2024
  • Chiropractic Assistant
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using [Software] and checked information for accuracy.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.

Medical Receptionist/ Scheduler/Triage Nurse

Panda Neurology
01.2023 - 07.2023
  • Medical Receptionist/ Scheduler/Triage Nurse
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Supervisor

Truist Park/ LAZ
04.2017 - 01.2023
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact on business operations.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Chiropractic Assistant

Arrowhead Clinic
10.2020 - 02.2022
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Input patient data using Eclinicals and provided appropriate updates to records.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Recorded vital signs and medical history for patients.
  • Taught patients about medications, procedures, and care plan instructions.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.

Assistant Manager

Soma Intimates
01.2017 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Customer Service Representative

United Health Care
06.2016 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Associate

Car Spa
03.2016 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

(Package Handling) 30hrs

Crown Candy
08.2015 - 10.2015
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Sales Associate

Gap outlet
10.2014 - 07.2015
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Shoe
09.2012 - 01.2014
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Medical Assistant Intern

Mercer Internal Medicine
09.2013 - 12.2013
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant Intern

Macon Medical Center
09.2013 - 12.2013
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Streamlined check-in process by verifying patient information and promptly updating electronic health records.
  • Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
  • Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Scheduled appointments and tests to coordinate patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.

Education

High School Diploma -

Northeast Health Science Magnet High School
Macon, GA
05-2009

Associate Degree - Medical Assistant

Virginia College
Macon, GA
05-2013

Skills

  • Front Office Skills
  • Telephone Etiquette Patient Accounts
  • Computer Entries
  • Medical Records Medical Office Research
  • Back Office Skills
  • Patient scheduling
  • Phlebotomy
  • Insurance verification
  • Assisting Physician
  • Capillary Puncture
  • Immunization administration
  • Vital signs monitoring
  • HIPAA compliance
  • Medical terminology
  • Urinalysis
  • Experience in leadership
  • Customer service

Certification

  • BLS/CPR

Languages

English
Full Professional

Timeline

Chiropractic Assistant

Rejuvenx
08.2023 - 05.2024

Medical Receptionist/ Scheduler/Triage Nurse

Panda Neurology
01.2023 - 07.2023

Chiropractic Assistant

Arrowhead Clinic
10.2020 - 02.2022

Supervisor

Truist Park/ LAZ
04.2017 - 01.2023

Assistant Manager

Soma Intimates
01.2017 - 02.2021

Customer Service Representative

United Health Care
06.2016 - 02.2017

Sales Associate

Car Spa
03.2016 - 09.2016

(Package Handling) 30hrs

Crown Candy
08.2015 - 10.2015

Sales Associate

Gap outlet
10.2014 - 07.2015

Medical Assistant Intern

Macon Medical Center
09.2013 - 12.2013

Medical Assistant Intern

Mercer Internal Medicine
09.2013 - 12.2013

Sales Associate

Shoe
09.2012 - 01.2014

High School Diploma -

Northeast Health Science Magnet High School

Associate Degree - Medical Assistant

Virginia College

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