Jessica Huezo
Rosemead,California
Summary
Experienced healthcare and customer service professional with a proven track record of streamlining operations to enhance organizational efficiency and reduce costs. Skilled in developing positive relationships with clients and families, ensuring high levels of customer satisfaction, and adept at managing multiple tasks with precision. Dedicated to leveraging medical terminology knowledge and MS Office proficiency to support administrate functions and patients care.
Overview
24
24
years of professional experience
Work History
Respite Care Provider/Personal Care Assistant
Maxim Healthcare
Alhambra, California
12.2023 - Current
- Provided temporary relief and support to families of individuals with disabilities.
- Developed positive relationships with clients, their families, and other involved parties.
- Monitored client progress and documented any changes or issues.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
- Maintained hygienic and safe environments through frequent sanitation and cleaning.
- Assessed client physical, mental and emotional conditions as well as vital signs.
- Scheduled and facilitated appropriate professional intervention and treatment.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Admitting Representative
Cardiovascular Medical Associates
Downey, California
12.2021 - 12.2023
- Greeted patients and visitors, provided customer service, and answered inquiries.
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Maintained a high level of quality customer service when interacting with patients, families, visitors, and medical staff members.
- Verified schedules and arrival times.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Assisted patients with completion of forms needed for admission process.
- Updated patient information in database regularly to ensure accuracy of demographics.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Phone Operator
USC Keck Cancer Center Hospital
Los Angeles
05.2012 - 09.2017
- Answer telephone, maintain fax machine, send faxes, and retrieves and routed incoming faxes,
- Follow HIPAA confidentiality and security when proving information
- Answer questions about facility and provide callers with address, directions, and information.
- Greeted callers and identified their needs quickly and accurately within hospitals policies and procedures.
- Performed data entry of customer contact information into computer database systems.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Responded promptly to emergency calls for assistance.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Answered general inquiries from customers over the phone or via email.
- Alerted staff of emergency information and general announcements using PA system.
- Paged employees over PA system to ensure prompt connection with callers.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Bank Teller
Bancomer Financial Services BBVA
Los Angeles, California
06.2000 - 02.2010
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Verified customer identification documents and account information accuracy.
- Balanced cash drawers accurately at end of shift.
- Followed bank policies and procedures to ensure compliance with regulations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Maintained confidentiality of all customer records and information according to company policies.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Education
Associate of Arts -
East Los Angeles College
Monterey Park, CAPharmacy Technician License in Medicine
Career Colleges of South Gate, CA
High School Diploma
Montebello High School
Montebello, CASkills
- Knowledge of Medical Terminology
- CPR Training
- Patient Care Coordination, HIPAA Certification
- Advance skills in MS office
- Accurate keyboarding
- Possess communication skills necessary to succeed within any corporation
- Proficient in managing multiple tasks, extremely effective relationship building and interpersonal skills
- High level of customer service
- Administrative Support
Timeline
Respite Care Provider/Personal Care Assistant
Maxim Healthcare
12.2023 - Current
Admitting Representative
Cardiovascular Medical Associates
12.2021 - 12.2023
Phone Operator
USC Keck Cancer Center Hospital
05.2012 - 09.2017
Bank Teller
Bancomer Financial Services BBVA
06.2000 - 02.2010
Associate of Arts -
East Los Angeles College
Pharmacy Technician License in Medicine
Career Colleges of South Gate, CA
High School Diploma
Montebello High School
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