Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hugger

Atlanta,GA

Summary

Dynamic housekeeping leader with extensive experience at Marriott Atlanta Galleria NW, excelling in staff management and guest relations. Proven track record in optimizing operational efficiency and enhancing guest satisfaction through effective training and performance evaluation. Skilled in budget management and inventory control, driving significant improvements in team productivity and service quality.

Overview

7
7
years of professional experience

Work History

Assistant Director of Housekeeping

Marriott Atlanta Galleria NW
Marietta, GA
09.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.

Executive Housekeeping Manager

Hilton Garden Inn Hotel
Atlanta, GA
07.2020 - 09.2024
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Created schedules for staff to ensure adequate coverage at all times.
  • Delegated work to staff, setting priorities and goals.

Housekeeping Supervisor

Hilton Garden Inn Hotel
Atlanta, GA
01.2018 - 07.2020
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.

Education

High School Diploma -

Benjamin Banneker High School
College Park, GA
05-2009

Skills

  • Staff management
  • Inventory control
  • Quality assurance
  • Budget management
  • Guest relations
  • Team collaboration
  • Conflict resolution
  • Performance evaluation
  • Training development

Timeline

Assistant Director of Housekeeping

Marriott Atlanta Galleria NW
09.2024 - Current

Executive Housekeeping Manager

Hilton Garden Inn Hotel
07.2020 - 09.2024

Housekeeping Supervisor

Hilton Garden Inn Hotel
01.2018 - 07.2020

High School Diploma -

Benjamin Banneker High School

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