Jessica Hulse
Hyrum,UT
Summary
Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Medical Office Specialist
First Choice Imaging
Logan, UT
06.2024 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Maintained smooth flow of examinations to keep appointments on schedule.
Medical Records Clerk
Sterling Urgent Care
Logan, UT
03.2020 - 05.2023
- Processed and invoiced records requests from patients, providers and third parties.
- Tracked and processed release of information requests.
- Determined and implemented techniques to improve medical records retrieval process.
- Streamlined day-to-day office processes to meet long-term goals.
Medical Receptionist
Sterling Urgent Care
Logan, UT
09.2019 - 03.2020
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Accounts Receivable/Billing
TTM TECHNOLOGIES INC
Logan, UT
03.2016 - 08.2018
- Responsible for billing customers through their respective portals.
- Responsible for keeping all customers contact and billing information up to date.
- Reviewed and monitored assigned accounts.
- Acted as a liaison between customers and plant staff to resolve billing problems, order discrepancies, and delays in payment due to product return.
- Responsible for cash posting accuracy on assigned accounts.
Order Puller/Shipping Clerk
Richmond Apparel Group
North Logan, UT
02.2015 - 01.2016
- Pull stock based on customer orders.
- Identify order errors and correct the error.
- Prepare orders for shipping.
Bulk Mail Technician
USPS, United States Postal Service
Logan, UT
02.2013 - 10.2013
- Accepted, classified, weighed, and recorded chargeable postage on permit bulk mailings of all classes.
- Examined and verified bulk mail statements, weight and dispatch certificate, certification of mail under permit, and adequacy of funds on deposit to cover mailings.
- Held or returned bulk mailings to customer for corrective action as necessary.
- Advised customers as to proper procedures for mailing bulk mail.
- Maintained records of all fees, deposits, and withdrawals on a daily basis.
- Reconciled statements and handled payment complaints or discrepancies.
Distribution/Postage Due Clerk
USPS, United States Postal Service
Logan, UT
02.2003 - 10.2013
- Distributed mail based on knowledge of distribution scheme.
- Distributed, classified, weighed and rated mail to determine postage due.
- Maintained the tabulation and record of advanced deposits and withdrawals made on individual postage due accounts.
- Answered inquiries from customers concerning their accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Window/Express Clerk
USPS, United States Postal Service
Logan, UT
02.2003 - 10.2013
- Provided Information to customers concerning rates, regulations, restrictions, and other postal matters.
- Delivered Express Mail in a timely manner and within time restrictions.
- Operated cash register for cash, check, and credit card transactions with 98% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of cash register.
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
Call Center Supervisor
Convergys
Logan, UT
11.1999 - 02.2003
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Met all customer call guidelines including service levels, handle time, and productivity.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet and exceed quality service goals.
- Strong leader of customer support staff.
- Provided accurate, specific, and timely performance feedback for CSR’s.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma - Mountain
Mountain Crest High School
Hyrum, UT05.1995
Skills
- Customer service-oriented, articulate and well spoken
- EMR Systems
- Workers' Compensation Forms
- Work well under pressure
- Filing and data archiving
- Accurate and detail oriented
- Patient Medical Records Maintenance
- Patient Health Information Access
Timeline
Medical Office Specialist
First Choice Imaging
06.2024 - Current
Medical Records Clerk
Sterling Urgent Care
03.2020 - 05.2023
Medical Receptionist
Sterling Urgent Care
09.2019 - 03.2020
Accounts Receivable/Billing
TTM TECHNOLOGIES INC
03.2016 - 08.2018
Order Puller/Shipping Clerk
Richmond Apparel Group
02.2015 - 01.2016
Bulk Mail Technician
USPS, United States Postal Service
02.2013 - 10.2013
Distribution/Postage Due Clerk
USPS, United States Postal Service
02.2003 - 10.2013
Window/Express Clerk
USPS, United States Postal Service
02.2003 - 10.2013
Call Center Supervisor
Convergys
11.1999 - 02.2003
High School Diploma - Mountain
Mountain Crest High School