Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Hungerford

Viera

Summary

Military Police Sergeant with 6 years of experience delivering exceptional law enforcement and security services in high-pressure environments. Known for providing outstanding customer service, with a very outgoing personality, while enforcing regulations with professionalism and integrity. Highly proficient in multiple different base procedures, access control protocols, and emergency response operations. Proven leader with a strong track record of guiding and mentoring teams of personnel, conducting consistent training, and ensuring effective plans to meet common objectives. Exceptional experience maintaining composure and sound judgment in stressful situations, while simultaneously gathering information and directing response plans. Consciously maintaining a strong emphasis on accountability, adaptability, dress and appearance, and motivation to learn new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Military Police Sergeant

USAF
09.2019 - 08.2025
  • Simultaneously prioritized and managed multiple emergency and non-emergency calls, dispatching appropriate law enforcement units while maintaining clear, calm, and professional communication under high-pressure situations.
  • Delivered exceptional customer service by assisting and processing over 200 daily visitors and personnel, explaining military base protocols to them and providing relevant information on various buildings across the installation.
  • Directed and coordinated multiple groups of 20+ service members across multiple assignments, fostering team cohesion and accountability while achieving unit objectives under tight deadlines and dynamic conditions.
  • Reviewed, revised, and optimized over 50 operational protocol checklists, enhancing clarity, compliance, and efficiency across mission-critical procedures and contributing to improved understanding and training of various new personnel.

Daycare Teacher

Kiddie Academy
09.2018 - 08.2019
  • Managed a classroom of young children by planning educational activities, maintaining a routine, and collaborating with parents to support each child’s growth and development.
  • Adapted quickly to daily challenges in a classroom environment by implementing creative solutions to behavioral, developmental, and logistical issues, ensuring a positive and supportive learning experience for all children.
  • Collaborated with fellow daycare teachers and office staff to create a cohesive educational experience across all classrooms within the center.

Waitress Trainee

Hwy 55 Burgers Shakes & Fries
05.2016 - 06.2018
  • Efficiently managed and balanced service for multiple tables in a fast-paced restaurant environment, delivering prompt, friendly service while ensuring high customer satisfaction and accuracy of orders.
  • Trained and mentored new servers on restaurant protocols, menu knowledge, and customer service techniques, ensuring consistent service quality across the team.
  • Provided exceptional customer service by attentively addressing guest needs and actively listening to feedback, resulting in personalized dining experiences and repeat customer satisfaction.

Education

Dixon High School
Holly Ridge

No Degree -

Airmen Leadership School
Melbourne, FL
04-2024

No Degree -

Conflict Resolution Course
Melbourne
06-2024

Skills

  • Team leadership
  • Emergency management
  • Law enforcement
  • Conflict de-escalation
  • Conflict resolution techniques
  • Physical fitness
  • Decision-making
  • Excellent communication
  • Adaptability and flexibility
  • Interpersonal skills
  • Operational planning
  • Analytical thinking

Accomplishments

  • Used Microsoft Excel to develop spreadsheets that organized personnel schedules and certifications.
  • Achieved "Airman of the Year" award by consistently improving my job knowledge, training others on my team, and volunteering for multiple community events to build positive rapport.
  • Collaborated with neighboring civilian law enforcement departments to improve training techniques, resulting in an "Outstanding Airman of the Quarter" award.
  • Instructed a class of over 20 individuals interested in law enforcement by delivering engaging presentations about the job and career pathways, fostering understanding, and answering questions throughout the session
  • Provided concise and accurate briefings to high-ranking military officials, demonstrating subject-matter expertise, situational awareness, and strong verbal communication in formal settings.

Certification

  • CPR certified
  • Conflict Resolution
  • Cyber Security Protocols
  • Tactical Combat Casualty Care
  • Public Speaking
  • CFR - Certified First Responder


Timeline

Military Police Sergeant

USAF
09.2019 - 08.2025

Daycare Teacher

Kiddie Academy
09.2018 - 08.2019

Waitress Trainee

Hwy 55 Burgers Shakes & Fries
05.2016 - 06.2018

Dixon High School

No Degree -

Airmen Leadership School

No Degree -

Conflict Resolution Course