Jessica Hunt
Boise,ID
Summary
Accomplished Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2024
2024
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Anchorage, AK
08.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
Lifestyle Director
Revel Eagle
11.2021 - Current
- Creating, building, and managing “best-in-class” activities and programs that residents will be lining up to participate in! Organizing the calendar and communication plans
- Responsible for booking outside talent (performers, speakers, etc.)
- Attending and participating in planned events, ensuring smooth execution
- Jumping in and doing whatever it takes to ensure residents are living their best lives!
- Soliciting feedback and coaching residents to lead programs that excite them
- Leading and managing other team members
- Encouraging teamwork and collaboration through open communication with other team members in your department and within other departments
- Building community partnerships to create memorable events and marketing that support the Revel brand
- Managing the department within budgetary guidelines, including oversight of inventory, supplies, and expenses
- Overseeing the transportation program for residents and managing efforts to promote safety
- Being engaging with residents, families, guests and co-workers in a friendly and professional manner
- Answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, providing assistance coordinate rides, outings, and activities for residents
- Making independent decisions when circumstances warrant such action, and remaining calm during emergencies.
Reservation Sales Agent
Alaska Airlines
1 1 - 1 1
- Managed online, over the phone, through text and also chat reservations, cancellations,and changes for with guests, ticket counter agents, and travel partners in various support roles for various aspects of travel
- Additional duties included mentoring new agents, and welcome visitors to the center as a brand ambassador demonstrating Alaska's award winning spirit of caring, professionalism, integrity , and resourcefulness.
Guest Service Concierge
The Village At Meridian
07.2014 - 07.2016
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Developed and maintained courteous and effective working relationships
- Exceeded goals through effective task prioritization and great work ethic
- Created plans and communicated deadlines to ensure projects were completed on time
- Identified issues, analyzed information and provided solutions to problems
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Front Desk Agent
Marriott
08.2013 - 12.2014
- Provided excellent customer service, while multi-tasking with precise attention to detail
- Answered multi line telephone system
- Act as a liaison with housekeeping for ontime check outs, sleep outs, and vacancies
- Maintained energetic, professional performance and demeanor at all times.
Assistant Property Manager
Anniversary Inn
08.2012 - 04.2013
- Responsible for interviewing applicants, hiring and training
- Duties also included scheduling, signing contracts for trade shows, and print advertising
- Data entry, some experience in payroll, managing employees to insure they met correct policies, and procedures
- Also trained in every various position of hotel from housekeeping , front desk, audit and kitchen to fill in as needed to ensure all expectation for the guest, and staff was met.
DSL Technician Customer Service Representative
Qwest Communications
08.1998 - 08.2010
- Delivered world class customer service, ensuring customer satisfaction, loyalty and one call resolution of customers issues while supporting DSL technical trouble.
General Manager
Jen Wade, Hotel Carlton, Henderson, Alaska Airlines
Special Education Teacher
Angie Hickman, Rocky Mountain High School
Education
High School Diploma -
Red Mountain High School
Mesa, ArizonaSkills
- FAA Certified
- Regulatory Compliance
- Emergency Response
- Passenger Safety Management
- Flight Safety
- Customer Service
- Food and Beverage Preparation
- Aviation Regulations
- Verbal and Written Communication
Timeline
Flight Attendant
Alaska Airlines
08.2023 - Current
Lifestyle Director
Revel Eagle
11.2021 - Current
Guest Service Concierge
The Village At Meridian
07.2014 - 07.2016
Front Desk Agent
Marriott
08.2013 - 12.2014
Assistant Property Manager
Anniversary Inn
08.2012 - 04.2013
DSL Technician Customer Service Representative
Qwest Communications
08.1998 - 08.2010
General Manager
Jen Wade, Hotel Carlton, Henderson, Alaska Airlines
Special Education Teacher
Angie Hickman, Rocky Mountain High School
High School Diploma -
Red Mountain High School
Reservation Sales Agent
Alaska Airlines
1 1 - 1 1