Jessica Hurst
Knoxville,TN
Summary
24 years in customer service and hospitality,
18 years bartending.
Experienced in high-volume environments, restaurants, hotel bars, banquets, drink competitions, and promotions.
Dedicated to providing an excellent guest experience, working as a team, and being positive and reliable.
References are available upon request.
Overview
20
20
years of professional experience
Work History
Asst. Manager/Bartender
Maple Hall
05.2019 - Current
- Implemented workflow procedures based on direction from the GM
- Conducted inventory and placed orders to maintain proper volume of goods in house
- Supervised all new hire orientations to reduce turnover and ensure effectively trained employees were being produced
- Prepared nightly reports dictating sales, opportunities, and needs
- Provided support to FOH and BOH during peak times
Supervisor/Bartender
Holiday Inn
10.2017 - 05.2019
- Maintained a positive working relationship with fellow staff members and management.
- Provided fast, friendly, professional service to all bar and lounge guests.
- Consistently kept bar and work areas clean, sanitary, and stocked.
- Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele.
Office Manager/Bartender
Anise Global
12.2015 - 03.2017
- Coordinated all payments to vendors.
- Assisted in payroll and employee scheduling.
- Provided customer service via phone, email, and in person.
- Ran and analyzed daily sales reports, and formulated solutions.
- Provided multiple daily photographs of restaurant products, and created daily specials for social media.
- Created event flyers and posters in Photoshop.
- Hosted event pages on Facebook.
Bar Manager/Bartender
Boca Kitchen Bar & Market
06.2012 - 12.2015
- Conducted daily employee meetings and monthly training classes for the FOH team of 20.
- Cultivated customer satisfaction by establishing and maintaining relationships with loyal customers.
- Participated in weekly inventory, and identified opportunities to increase revenue.
- Managed the restaurant’s Instagram and Facebook pages, providing multiple specialized posts daily.
- Provided all pictures for the website and promotional literature.
Product Coordinator/Bartender
Czar Nation
01.2005 - 06.2012
- Merchandised all five bars in the building to maximize the visibility of top-shelf products.
- Established drink specials to increase sales and move slower-performing products.
- Worked with vendors to gain discounts on high-volume products.
- Coordinated product-based events to drive sales of new and established brands.
- Created organizational standards for all three wet and dry storage areas.
- Optimized product rotation and simplified delivery intake.
- Assisted in the reordering and receiving of wet and dry goods.
Education
Bachelor of Arts - Merchandising, Fashion
International Academy of Design and Technology
01.2009
High School Diploma - undefined
Smithtown High School
01.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Timeline
Asst. Manager/Bartender
Maple Hall
05.2019 - Current
Supervisor/Bartender
Holiday Inn
10.2017 - 05.2019
Office Manager/Bartender
Anise Global
12.2015 - 03.2017
Bar Manager/Bartender
Boca Kitchen Bar & Market
06.2012 - 12.2015
Product Coordinator/Bartender
Czar Nation
01.2005 - 06.2012
Bachelor of Arts - Merchandising, Fashion
International Academy of Design and Technology
High School Diploma - undefined
Smithtown High School
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