Jessica Hyland
Livingston,TX
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Joes Italian Restaurant. Expert in guest relations management and food safety compliance, I excel in motivating teams and ensuring top-notch service. Achieved consistent customer satisfaction through effective communication and training, demonstrating exceptional patience and kitchen coordination skills.
Overview
9
9
years of professional experience
Work History
Waitress Trainer
Joes Italian Restaurant
03.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Accounts Receivable Assistant
Little Beaver, Inc.
03.2015 - Current
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Receptionist
Little Beaver, Inc.
03.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Elkhorn Highschool
Elkhorn, NE05.2005
Skills
- Team motivation
- Body Language Awareness
- Wine Pairing Expertise
- Patience and Tact
- Team Member Training
- Food Safety Compliance
- Kitchen Communication
- Guest Relations Management
Timeline
Waitress Trainer
Joes Italian Restaurant
03.2023 - Current
Accounts Receivable Assistant
Little Beaver, Inc.
03.2015 - Current
Receptionist
Little Beaver, Inc.
03.2015 - Current
High School Diploma -
Elkhorn Highschool
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