Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hyland

Livingston,TX

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Joes Italian Restaurant. Expert in guest relations management and food safety compliance, I excel in motivating teams and ensuring top-notch service. Achieved consistent customer satisfaction through effective communication and training, demonstrating exceptional patience and kitchen coordination skills.

Overview

9
9
years of professional experience

Work History

Waitress Trainer

Joes Italian Restaurant
2023.03 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Accounts Receivable Assistant

Little Beaver, Inc.
2015.03 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
  • Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
  • Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
  • Billed customers by sending statements and invoices via fax or email.
  • Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Receptionist

Little Beaver, Inc.
2015.03 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Elkhorn Highschool
Elkhorn, NE
05.2005

Skills

  • Team motivation
  • Body Language Awareness
  • Wine Pairing Expertise
  • Patience and Tact
  • Team Member Training
  • Food Safety Compliance
  • Kitchen Communication
  • Guest Relations Management

Timeline

Waitress Trainer

Joes Italian Restaurant
2023.03 - Current

Accounts Receivable Assistant

Little Beaver, Inc.
2015.03 - Current

Receptionist

Little Beaver, Inc.
2015.03 - Current

High School Diploma -

Elkhorn Highschool
Jessica Hyland