Jessica Hylton
Taylor,MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Program Manager
Western Wayne Physicians
01.2014 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals and meet quality expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in vendor selection and management process for program initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Medical Receptionist
Western Wayne Physicians
01.2014 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
Education
High School Diploma -
Truman High School
Taylor, MI06.1997
Skills
- Critical Thinking
- Program Leadership
- Change Management
- Policy and Procedure Improvement
- Interpersonal Skills
- Documentation Proficiency
- Data Collection
- Data Privacy
- Personnel Training
- Team Training
- Requirements Writing and Documentation
- Quality Assurance Evaluation
- Process Improvement
- Organizational Performance
- Program Development and Management
- Administration and Reporting
- Managing Program Activities
- Team Meetings
Timeline
Program Manager
Western Wayne Physicians
01.2014 - Current
Medical Receptionist
Western Wayne Physicians
01.2014 - Current
High School Diploma -
Truman High School
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