Jessica Hylton
Joplin,MO
Summary
Customer service professional with experience in sales and fast-paced service environments. Comfortable managing front-facing interactions, multitasking, and helping create a welcoming atmosphere for clients. Strong communication and organizational skills with a focus on building positive relationships. Looking to contribute these skills in the mental health field.
Overview
5
5
years of professional experience
Work History
Barista
Scooters Coffee
Webb City, MO
02.2025 - Current
- Provided excellent customer service, ensuring a welcoming atmosphere for customers.
- Operated POS system accurately, processing transactions efficiently.
- Maintained cleanliness and organization of workstations.
- Assisted in training new baristas on beverage preparation and customer interaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Maintained regular and consistent attendance and punctuality.
Merchandise Manager
Ulta Beauty Inc.
Joplin, MO
01.2024 - 11.2024
- Analyzed sales data to optimize product assortment and increase inventory turnover.
- Collaborated with cross-functional teams to ensure seamless merchandise flow and timely product launches.
- Implemented visual merchandising strategies to enhance customer engagement and drive store foot traffic.
- Managed stock levels, ensuring product availability aligned with seasonal trends and promotional events.
- Maintained compliance with company policies regarding inventory management and loss prevention measures.
Lead Cashier
Ulta Beauty Inc.
Joplin, MO
06.2023 - 01.2024
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on best practices and customer service techniques.
- Resolved customer inquiries and concerns effectively, maintaining high satisfaction levels.
- Collaborated with management to develop promotional displays that increased sales during peak periods.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Beauty Advisor
Ulta Beauty Inc.
Joplin, MO
08.2022 - 06.2023
- Provided personalized product recommendations to enhance customer experience and satisfaction.
- Collaborated with team members to execute promotional events, driving customer engagement and sales.
- Mentored junior staff on customer service best practices, fostering a culture of teamwork and support.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
Front End Associate
Walmart
Joplin, MO
04.2021 - 08.2022
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Maintained clean and organized sales floor, ensuring merchandise was properly displayed and stocked.
- Operated point-of-sale systems efficiently, processing transactions accurately for customer satisfaction.
- Trained new associates on store policies, procedures, and customer service standards to promote team effectiveness.
Education
Associate of Arts - Psychology
Crowder College
Neosho, MOHigh School Diploma -
Joplin High School
Joplin05-2022
Skills
- Friendly and outgoing
- Team leadership
- Exceptional customer service
- Active listener
- Decision-making
- Time management
- Reliable and punctual
- Excellent people skills
- Verbal/written communication
- Conflict resolution
Timeline
Barista
Scooters Coffee
02.2025 - Current
Merchandise Manager
Ulta Beauty Inc.
01.2024 - 11.2024
Lead Cashier
Ulta Beauty Inc.
06.2023 - 01.2024
Beauty Advisor
Ulta Beauty Inc.
08.2022 - 06.2023
Front End Associate
Walmart
04.2021 - 08.2022
Associate of Arts - Psychology
Crowder College
High School Diploma -
Joplin High School