Jessica Ibarra
Dallas
Summary
Proactive office manager with a focus on effective communication and efficient office management. Skilled in onboarding, maintaining personnel records, and managing client interactions to foster strong relationships.
Overview
10
10
years of professional experience
Work History
Office Manager
Randall Reed Planet Ford 635
Garland
06.2021 - Current
- Assisted with employee onboarding and maintained personnel records.
- Facilitated communication between management and team members to ensure timely updates.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Oversaw office inventory and coordinated supply orders to maintain optimal stock levels.
- Tracked payments due from clients and proactively contacted them regarding past due accounts.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized files according to company protocols and standards for easy retrieval.
- Processed cash transactions efficiently and accurately every shift.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Revised records to ensure accuracy and completeness.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Assisted customers in understanding vehicle issues and recommended appropriate solutions.
Servie Cashier
Randall Reed's Planet Ford
Garland
02.2020 - 06.2021
- Processed customer transactions efficiently at a high-volume automotive dealership.
- Handled cash, credit, and electronic payments with high accuracy during peak hours to ensure customer satisfaction.
- Collaborated with service advisors for timely processing of customer orders, enhancing overall service delivery.
- Organized files according to company protocols and standards for easy retrieval.
- Teamed with colleagues to streamline daily operational processes, contributing to improved workflow efficiency.
Service Cashier
Cowboy Toyota
Dallas
09.2019 - 01.2020
- Processed customer transactions, ensuring accuracy and a positive experience for clients at a leading automotive dealership.
- Managed incoming calls and inquiries, providing detailed information and maintaining high levels of customer satisfaction.
- Balanced cash drawers daily, maintaining accurate financial records and minimizing discrepancies.
- Processed payments for transactions, ensuring correct amounts were received and documented.
Front Desk Receptionist
TBS-The Builder Source
Carrollton
09.2016 - 08.2019
- Greeted clients and visitors with professionalism and friendliness, creating positive first impressions.
- Managed phone calls, directing inquiries to appropriate departments to ensure timely responses.
- Organized and maintained front desk area, ensuring a tidy environment.
- Facilitated processing of customer orders and promptly handled related inquiries, enhancing customer satisfaction.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Texans Can Academy
Dallas, TXSkills
- Office management
- Document management
- Employee onboarding
- Payment processing
- Customer relationship management
- Record keeping
- Data entry accuracy
- Cash handling
- Time management
- Team collaboration
- Effective communication
- Bilingual communication
- Attention to detail
Languages
Spanish
Professional
Timeline
Office Manager
Randall Reed Planet Ford 635
06.2021 - Current
Servie Cashier
Randall Reed's Planet Ford
02.2020 - 06.2021
Service Cashier
Cowboy Toyota
09.2019 - 01.2020
Front Desk Receptionist
TBS-The Builder Source
09.2016 - 08.2019
High School Diploma -
Texans Can Academy