Jessica Ibarra-Valdivia
Evans,CO
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Dependable Coordinator provides excellent office management and administrative support. Creative problem solver with strong analytical and critical thinking skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Material Master Coordinator 2
JBS
04.2021 - Current
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Collector
Professional Finance Company
05.2016 - 03.2021
- Manage multiple delinquent accounts
- Determined how best to meet clients' debt obligations by calculating factors such as available income and interest rates
- Work with consumers to negotiate payoffs or payment plans
- Daily cold calls as well as in bound questions
- Answer questions and handle disputes
- Updated office files daily and kept records organized
- Received payments and post amounts paid to customer accounts
- Optimized approaches based on knowledge of customer backgrounds and current financial means
- Located delinquent customers via employers, government records, and other methods.
Universal Banker
First National Bank of Omaha
11.2014 - 05.2016
- Secured currency and coin with good control systems and day-to-day management
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies
- Boosted sales of loan products by offering services to new and established customers
- Kept cash box accurate and secure with good management and monitoring abilities
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
- Opened, closed and updated accounts based on individual customer needs
- Created customized packages for customers based on financial targets and current capabilities.
Banker
Wells Fargo Bank
04.2010 - 11.2014
- Kept cash box accurate and secure with good management and monitoring abilities
- Boosted sales of loan products by offering services to new and established customers
- Met customers' unique needs and achieved sales targets using consultative techniques
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies
- Opened, closed and updated accounts based on individual customer needs
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions
- Met customer needs consistently with knowledgeable and fast service
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Education
GED -
Gilroy High School
Gilroy, CA04.2004
Skills
- Database Maintenance
- Data Entry
- Account updating
- Microsoft Word
- Excel
- Quality Assurance
- Multitasking and Organization
- Documentation and Recordkeeping
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Material Master Coordinator 2
JBS
04.2021 - Current
Collector
Professional Finance Company
05.2016 - 03.2021
Universal Banker
First National Bank of Omaha
11.2014 - 05.2016
Banker
Wells Fargo Bank
04.2010 - 11.2014
GED -
Gilroy High School