Jessica Illes
XTM
NEWPORT
2027
years of professional experience
Resourceful Dispatch Coordinator experienced in routing resources and managing emergency communications across multiple platforms. Achieved optimal response times by effectively monitoring diverse data streams and processing real-time requests with high accuracy. Focused on de-escalating crises through clear communication and maintaining comprehensive log management for compliance.
Work History
Lead Youth Care Specialist
- Conducted ongoing visual supervision of high-risk youth to proactively address potential accidents or self-harm situations.
- Managed high-stress situations as a first responder, integrating efforts with cross-functional teams to address behavioral crises effectively.
- Managed simultaneous tracking of schedules and behavior charts for multiple youth to facilitate daily progress reporting.
- Analyzed behavioral patterns to ensure strict adherence to established safety protocols and program guidelines.
- Led diverse activities for individuals and groups, focusing on the cultivation of social skills and emotional well-being.
- Directed crisis management efforts, effectively deescalating conflicts and safeguarding all parties involved.
Logistics Dispatcher & Booking Coordinator
- Supervised shipment progress by leveraging logistics management software, ensuring timely and precise tracking updates.
- Managed communication channels with drivers to deliver critical updates and proactively resolve transit-related issues.
- Managed dispatch software operations to ensure precise entry of customer orders, deliveries, and receipts.
- Streamlined communication channels between drivers and clients, fostering a tranquil environment conducive to professional crisis management and prompt problem-solving.
- Analyzed delivery data to identify trends and recommend improvements for operational efficiency.
- Managed meticulous documentation of dispatched orders to ensure compliance with regulatory standards.
- Facilitated enhanced communication between dispatchers and drivers through implementation of advanced GPS tracking technology and mobile applications.
- Coordinated and prioritized high-volume transportation requests to enhance service reliability and customer satisfaction.
- Coordinated driver scheduling to maintain operational efficiency during critical demand fluctuations and emergency situations.
- Enhanced dispatch operations by strategically streamlining workflows and implementing advanced software tools.
- Responded to customer inquiries via phone and email, ensuring timely resolution of delivery-related issues.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Answered phone calls and responded to customer emails.
- Entered data, generated reports, and produced tracking documents.
Remote Learning Monitor & Home Educator (COVID-19)
2 Years 10 Months- Evaluated operational processes to ensure strict compliance with established safety protocols and standards.
- Maintained accurate logs of activities, incidents, and equipment status for daily reports.
- Facilitated troubleshooting of equipment issues, ensuring minimal downtime for team operations.
- Monitored operations to ensure compliance with safety protocols and operational standards.
- Delivered mental, emotional, and physical support to children with special needs through positive reinforcement techniques.
- Implemented and enforced regulatory compliance measures to uphold the quality and reliability of patient monitoring practices.
- Assessed student well-being and notified school authorities of any significant behavioral or health-related observations.
- Developed and delivered detailed handoff reports to facilitate smooth transitions between shifts, maintaining continuity of care for monitored patients.
- Monitored security systems and updated protocols to ensure compliance with industry standards.
- Enhanced operational efficiency through strategic implementation of advanced monitoring software.
- Delivered expert support and guidance to children to foster effective conflict resolution skills.
- Implemented positive reinforcement strategies to cultivate patience and desirable behaviors in children.
- Cultivated a safe and engaging learning environment for diverse groups of children, accommodating various learning styles.
- Directed digital oversight and supervision of concurrent online education for students using computer monitoring software matrices.
- Monitored and maintained tracking across various device interfaces to uphold digital safety and adherence to engagement standards.
- Oversaw creation of individualized progress tracking plans and troubleshooting workflows to enhance operational efficiency in high-pressure environments.
Specialized Family Companion & Caregiver
- Oversaw patient safety by delivering intensive companion care and monitoring for individuals undergoing critical health transitions.
- Conducted vigilant risk assessments by closely monitoring physical and cognitive changes to ensure timely alerts to medical professionals.
- Conducted regular assessments of client health and safety, immediately notifying appropriate personnel of any concerns.
- Documented client interactions and services provided to support operational efficiency.
- Respected personal boundaries of clients while strictly following established protocols for confidentiality and privacy.
- Monitored client behavior and health changes, promptly notifying healthcare providers for assessment and intervention.
- Modified work plans and duties to ensure client satisfaction and responsiveness.
- Streamlined organization of critical healthcare finance and legal documents for efficient client and family access.
- Facilitated mental support and physical activities to enhance clients' quality of life.
- Monitored patient progress and maintained detailed documentation of health status changes to support coordinated care efforts.
- Developed meaningful connections with clients by prioritizing empathetic communication and understanding of their unique situations.
- Assessed and documented variations in patients' health conditions, ensuring prompt reporting to case manager.
- Evaluated clients' health and well-being, meticulously noting significant changes to enhance support and intervention plans.
- Delivered companionship and emotional support to clients, fostering enhanced overall well-being.
- Communicated effectively with families about client needs and progress.
Residential Childcare Provider
- Executed trauma-informed de-escalation techniques to manage sudden behavioral outbursts and emotional crises.
- Designed and implemented structured daily routines to support residents' well-being and consistency.
- Analyzed child behavior patterns and documented progress and challenges to inform collaborative assessments.
- Maintained visual awareness and accountability for groups of children, ensuring adherence to safety and facility protocols.
- Provided support in managing dynamic environments through multitasking and conflict resolution practices. Assisted in addressing physical hazards in environments while redirecting behaviors in real-time. Facilitated immediate conflict resolution to maintain safety and operational efficiency.
- Executed trauma-informed de-escalation techniques to effectively manage behavioral outbursts and emotional crises.
Education
High School Diploma
Skills
Computer/Software Literacy
Customer Service
Family engagement
Multicultural sensitivity
Child development
Crisis intervention
Reinforcement strategies
Mental health assistance
Computer Monitoring
High-alert Multitasking
Records maintenance
Trauma-informed care
Timeline
Remote Learning Monitor & Home Educator (COVID-19)
Alisha Craig
08.2020 - 06.2023Read More
Lead Youth Care Specialist
XTM
2023 - CurrentRead More
Logistics Dispatcher & Booking Coordinator
Heavenli Transport Llc
2020 - 06.2024Read More
Specialized Family Companion & Caregiver
Karing Kompanions
2021 - 2023Read More
Residential Childcare Provider
Destiny Young
2018 - 2021Read More
Woodhaven High School
High School Diploma
Read More