Jessica Imel

Provide technology solutions and strategic direction that develop, implement, and maintain technology solutions for the enhanced productivity, system performance and end user experiences across school systems and functions. Lead the management of daily IT activities and administrative tasks.

• Started and actively manage 1:1 devices with offsite filtering.
• Implemented Apple devices across the school. Using Mac OS, iOs, Mosyle MDM, ContentKeeper, Google Workspace, Microsoft 365, NVR, Cisco Meraki LAN & Firewall, Cisco VoIP phone systems.
• Drafted technology buying budget plans, prioritizing vital purchases to provide maximal impact from tech spending utilizing government programs such as E-Rate.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Served as primary point of contact for Managed Service Providers (MSP) and vendors, maintaining healthy business relationships through constant communication.
• Training staff, students, and other end users in multiple disciplines of technology tools and devices.
• Deploy, monitor and maintain system installation, upgrades and network integration.
• Responsible for Macintosh and PC, procurement, client data storage, redundancy, and backup.
• Installation/maintenance of access points and AV equipment across entire campus.
• Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.

Position based on a partnership through the CREATE foundation to bring tech support to all schools in the community.

• Providing multi-level support across the district, home base St. Louis School
• Followed all company policies and procedures to deliver quality work.
• macOS and iOS, Windows and database administration and LAN support
• Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new programs.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.